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General Information and Booking Conditions

GENERAL INFORMATION AND BOOKING CONDITIONS

The following booking terms and conditions form the basis of your contract.

All bookings are subject to these booking conditions. Where you make a booking directly with us, the parties to that contract are yourself and Royal Caribbean Cruises Ltd who shall accept legal responsibility for the proper performance of this contract as set out below. In these booking conditions, “you” and “your” means all persons named on a booking and “we”, “us”, “ourselves” and “Royal Caribbean International” means Royal Caribbean Cruises Ltd.

Please Note: If you book a Royal Caribbean International holiday via a travel agency, the travel organiser’s own booking conditions will apply to your contract. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Please note, we do not have any contractual liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In any such situation, we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions set out below. Notwithstanding, any contract between you and your travel agent shall be deemed to incorporate these terms and any other conditions of carriage supplied by Royal Caribbean International.

  1. BOOKING YOUR HOLIDAY

1.1 How do I make a booking?

To book your chosen holiday, contact your travel agent or book direct online at WWW.ROYALCARIBBEAN.COM. If booking through one of our authorised travel agents, the first named person on the booking (who must be at least 21 – see 4.4) must complete and sign our booking form, for your agent to keep on file. Your full name as it appears on your passport as well as your date of birth must be given at the time of reservation. For all bookings, you must pay a deposit (or full payment if booking within 60 days of departure) per person as per the schedule below:

1–5 nights                               $1,00.00

6–9 nights                               $2,50.00

10 nights or longer                                          $4,50.00

You are also able to book a cruise whilst you are onboard with us. Please visit the Future Cruise Consultants onboard who will be able to assist. Please note that any bookings made onboard will be subject to these booking conditions.

1.2 How will my holiday be confirmed?

Providing your chosen holiday is available we will confirm it to you directly if you make the booking with us or, if you make a booking via a travel agency, we will confirm your booking to your travel agent. We will then send to you or your travel agent, as applicable, a Confirmation Invoice. A binding contract only comes into existence when we send out our Confirmation Invoice to you or your travel agent. This invoice will show the balance due on your holiday that still has to be paid.

As soon as you receive your Confirmation Invoice, tickets and any other documents from your travel agent or us, please check all the details carefully. If any details appear to be incorrect, you must tell your travel agent immediately, as it may not be possible to make changes later. We regret we cannot accept any responsibility if you do not tell your travel agent or us about any mistake in any document (including our Confirmation Invoice) within 14 days of our sending it to you or your travel agent for all documents other than tickets and within 5 days for tickets.

1.3 What information must I provide to you and why?

From time to time we may be required to pass on to applicable immigration authorities, airlines and/or possibly other authorised bodies, certain personal details relating to our guests. Additionally, we will request certain information relating to you such as insurance details and emergency contact information. You must provide the relevant details, where available, at the time of booking your cruise or no later than 70 days prior to your departure, whichever is the later. We recommend you visit our website at WWW.ROYALCARIBBEAN.COM, click on “LOG IN” and submit these details via your online account. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. If you do not have access to the Internet, please see your travel agent or cruise specialist who will advise you on how this information can be provided or verified. Our procedures may change and we will inform you of any changes at the time of booking or as soon as possible thereafter. If you fail to supply the details requested, both fully and accurately, you may not be permitted to board your cruise ship and/or outward and/or return flight. We will not accept any liability in this situation and we will not pay you any compensation or make any refunds. You will be responsible for your onward/return travel arrangements. If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Please also see Privacy Statement on page 73.

By providing us with the details requested under these booking terms and conditions, you consent to the sharing of your personal data with third party suppliers for the purpose of fulfilling your holiday. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time limits we specified to you.

1.4 When is the balance due?

We must receive the balance of the cost of your booking (after deducting the deposit you have paid) not less than 60 days before departure unless you book 60 days or less before departure, in which case you must pay the total cost of your booking at the time you make the booking. Bookings during peak holiday periods will require full payment no less than 90 days prior to sailing. If we have not received all monies due to us in full and on time, we shall treat such as a cancellation of your booking. In this case, you will have to pay cancellation charges as set out below (see 1.10).

If you use your credit or debit card to pay us directly for your cruise, please be aware that we may process that transaction via a bank in the US and your card issuer may choose to charge you a foreign processing fee.

We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us.

1.5 What happens to money paid to a travel agent?

Your travel agent is responsible for paying us for your vacation and our liability to provide your vacation is subject to receipt of full payment from your travel agent. If you are unable to complete the online check-in process and print your bar-coded SetSail pass, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us to ensure full payment for your booking is received and you can then complete online check-in.

We cannot accept any liability where we do not receive full payment from your travel agent.

1.6 What does the price include?

All prices quoted in this brochure are per person in USD and are based on two people sharing the specified stateroom in the advertised stateroom category. Cruise prices include the following where applicable: full board accommodation (excluding Speciality Dining), entertainment* onboard ship, gym, fitness classes*, sauna and steam room; port charges and taxes.

*A charge may be made for certain entertainment/leisure facilities or activities onboard.

Unless otherwise agreed, the price does not include flights; transfers to/from the ship or any other transfer arrangements; shore excursions and personal expenses (for example, onboard drinks, laundry charges, health and beauty treatments, telephone calls, etc.); hotel meals onshore (unless otherwise stated); holiday insurance; tips or gratuities onboard or ashore (unless paid at the time of booking); anything else which is not specifically mentioned as being included in the price.

A cover charge is applicable in all Royal Caribbean International Speciality Restaurants.

We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. See section 1.9 for further details relating to the limits of any price variation.

1.7 How do I obtain the lowest price per person?

The prices shown in this brochure cover our flexible pricing programme. The pricing pages show the lowest price (“Prices from”), and the lowest price is the lowest fare available on a specified sailing date (excluding Christmas, New Year & Easter departures – referred to as Festive sailings). To make sure you get the maximum savings available for your chosen departure and stateroom category, you should book early as prices may change at any time. The price will vary by ship, itinerary, sailing dates and stateroom category. To find out the price for your chosen cruise, sailing date and stateroom category, contact your travel agent.

1.8 What is a ‘Guarantee’ (GTY) Booking?

From time to time, we may offer you the option of making what we term a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed minimum category type (specified by us prior to booking) on your chosen ship. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are ‘guaranteed’ the minimum category of stateroom we agree to offer at the time of booking. If you have a specific requirement regarding your stateroom, or stateroom location or are travelling with family or friends you want to be near, then we suggest you do not book a GTY.

At times, we may offer promotional GTY offers. Such promotional GTY categories are defined as follows:

XB – Balcony Stateroom         YO – Outside Stateroom

ZI – Inside Stateroom              WS – Suite / Deluxe

1.9 Will the price change?

We may increase or decrease the prices of unsold cruises at any time. The price of your chosen cruise will be confirmed at the time of booking. After your booking is confirmed but no later than 30 days prior to your sail date, we will only vary the price if there is a variation in the cost of any transport included in the price (including fuel) and/or in any dues, taxes or fees payable for any services (for example, port taxes or charges of any sort). Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 4.6 below.

We will tell you about any increase in the cost of your cruise by sending your travel agent a surcharge invoice. You will have 14 days from the issue date printed on that invoice to tell your travel agent in writing that you want to cancel if the additional amount you are being asked to pay is more than 8% as set out above, failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. If you do not tell your travel agent in writing that you wish to cancel within 14 days, we are entitled to assume you do not wish to and are prepared to pay the additional amount. Any such additional amount must be paid with the balance of the cost of the cruise or within 14 days of the issue date printed on the surcharge invoice, whichever comes first. We guarantee that these are the only circumstances in which our prices will be increased after confirmation and that in any event we will not ask you to pay more within 30 days of departure.

Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

1.10 If I have to cancel my cruise, will I receive a refund?

If you or anybody travelling with you wishes to cancel your/their cruise, you must immediately give notice in writing to your travel agent or us, as applicable. The cruise will only be cancelled from the date we actually receive written notice of cancellation from you or your travel agent, as applicable. Please note where your booking has been made via a travel agent, we can only accept their cancellation of the booking. Insurance premiums and amendment charges cannot be refunded in the event of cancellation.

The following cancellation charges as set out below will apply to cancelled bookings:

3 – 5 night sailings:

90 days or more prior to sailing = no charge per person*

89 – 60 days prior to sailing = $3,5 per person

59 – 30 days prior to sailing = $1,00 per person

29 – 8 days prior to sailing = 50% of the total price (taxes/fees excluded)

7 days or less prior to sailing = 100% of total price (taxes/fees excluded)

6 nights and longer sailings:

90 days or more prior to sailing = no charge per person*

89 – 60 days prior to sailing = $7,0 per person

59 – 45 days prior to sailing = Full Deposit Amount

44 – 30 days prior to sailing = 25% of total price (taxes/fees excluded)

29 – 8 days prior to sailing = 50% of the total price (taxes/fees excluded)

7 days or less prior to sailing = 100% of total price (taxes/fees excluded

Cruise Tours:

75 days or more prior to sailing = no charge per person*

74 – 57 days prior to cruise tour departure = Full Deposit Amount

56 – 29 days prior to cruise tour departure = 50% of total price (taxes/fees excluded)

28 – 15 days prior to cruise tour departure = 75% of total price (taxes/fees excluded)

14 or less days prior to cruise tour departure = No refund (except for taxes/fees)

Festive Sailings cancellation charges will begin 89 days prior to the sail date however timings and circumstances may differ so please contact us or your travel agent for details.

*Please note that certain advertised fares may be offered on a non – refundable basis meaning that irrespective of when you cancel the booking, the minimum cancellation charge will always be the loss of the deposit payment per person. Other terms may also apply to such bookings including, but not limited to, the application of change fees. Marketing literature will indicate where a booking is subject to a non – refundable deposit.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.

For guests making bookings onboard any of our ships different deposit, payment terms and cancellation policies may apply. Full details will be provided at the time of booking onboard.

1.11 Can I make changes to my booking after it has been confirmed?

Subject to availability, yes, you can. No charge will be made to change any details if you notify your travel agent of the change before the date shown on the Acceptance Slip provided to your travel agent. After this date, you may request changes via your travel agent up to 89 days before departure. We will make every effort to meet your change request; however, we cannot promise that we will be able to make any requested change. Up to 89 days before departure an administration fee of $6,0.00 per booking will be payable.

If you request a change within 89 days of departure, this will be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable. The changed arrangements will then be treated as a new booking. Save where prohibited by applicable law, if you or any of the persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). In this situation, we will permit the name change. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g., a letter from a doctor etc.). Both the person who was originally due to take the holiday and the person who actually does so must make sure that the administration fee and any additional charges/costs (see below) arising from such a change as well as any amount which is still due to be paid for the holiday is paid as required before any change can be made.

1.12 Will I need travel insurance?

Yes. All guests must have appropriate personal travel insurance before departure, which includes a minimum cover for the cost of cancellation by yourself and the cost of medical treatment and assistance including repatriation in the event of an accident or illness. We would recommend that you contact us, your travel agent or an independent insurance broker for details of suitable policies.

1.13 When should I schedule my flight home?

Give yourself several hours between the time you get off the ship and the time you need to board your flight home. Baggage porters will be on hand to direct you to taxicabs, buses and cars.

  1. BEFORE YOU LEAVE HOME

2.1 What about valuable or important items?

Please make sure that all valuable and important items (for example, medicines, jewellery, fragile items, important travel and other documents, video/camera/laptop/mobile phone, etc.) are carried by hand and not packed in your luggage or left unsecured in your stateroom or elsewhere onboard ship. Special care must be taken of such items. For your protection once onboard, all valuable and important items should be deposited with the Guest Relations Desk or, where available, in your stateroom mini-safe. You are also strongly advised to take out appropriate and adequate insurance to protect such items. We cannot accept any responsibility or liability for any valuable or important items which are not deposited with the Guest Relations Desk for safekeeping. For items which are so deposited, the most we will have to pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the most we have to pay under The Athens Convention in this situation.

So that we may assist as much as possible, you must tell us about the problem as soon as possible. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, are as follows:

Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question.

In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with.

In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases, we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies.

2.2 What must I not take with me?

You must not pack in any luggage or bring onboard any item specified as dangerous or illegal (e.g. guns, knives, ceremonial or other, explosives, drugs, animals, flammable items, etc.). In addition, we may specify other items which you must not bring with you and may also refuse to allow you to take onboard any item which we consider to be inappropriate. If we or the Master of the ship have reason to believe that any stateroom may contain any item or substance which should not have been brought onboard, the Master or an authorised officer has the right to enter and search the stateroom concerned and seize any such item or substance.

Special Notice: Please ensure that any sharp items, including but not limited to scissors, razor blades, nail clippers, tweezers and knitting needles, are packed in your check-in luggage and not in your hand luggage due to security measures.

2.3 What should I do if my property is lost, delayed or damaged during my cruise?

This clause applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see clause 2.1)

It is our guest’s responsibility to remove all of their belongings from their stateroom when they depart their cruise. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Please note that items left behind may be destroyed. You must tell us about the problem as soon as possible. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows:

Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of stateroom luggage under The Athens Convention.

This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide.

In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases, we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies.

2.4 What is my luggage allowance?

The maximum luggage allowance for guests boarding our ships is 90 kgs per guest, however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. We strongly recommend that you check with your airline directly for confirmation of your baggage allowance as allowances vary from airline to airline and excess luggage fees may apply. In some instances, baggage allowance can be limited to as little as 15 kgs. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage.

2.5 What are the passport and visa requirements for my holiday?

All guests onboard Royal Caribbean ships are required to carry a valid passport and have valid visas for travel to each of the destinations on their itinerary where applicable. Guests who do not possess the proper documentation will be prevented from boarding the ship. We regret we cannot accept any liability if you are refused entry onto any flight or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).

For your protection, we recommend that your passport expiration date not occur within 6 months of the voyage termination date and we recommend that you check the applicable passport and visa requirements with the embassies of the countries you will be visiting during your cruise at the time of booking and check the up to date position either yourself or via your travel agent in good time before departure.

US Travel: Please be advised that if you are travelling to the US, unless you are a US national, you will always need a visa unless you are eligible under the visa waiver program. For full details of the visa waiver program, eligibility requirements and to apply visit https://esta.cbp.dhs.gov/esta/.

Please be advised that visas and new passport applications can take several weeks to process so we recommend you check the position and apply early.

It is the sole responsibility of the guest to have all travel documentation with them and available for inspection when required by relevant authorities or transport personnel. These appropriate valid travel documents such as passports, visas, inoculation certificates and family legal documents are required for boarding and re-entry into any country on your ship itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation.

You must ensure that exactly the same name (including initials) appears on your ticket as in your passport. If there is any difference, you may be refused entry onto your flight/cruise. We regret we cannot accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).

Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport in addition to your passport itself with you on holiday and carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to help with any situation where a passport is lost or stolen.

Important: These requirements should act as a guide only and are subject to change at any time. For updated advice please contact us or your travel agent.

2.6 Are there any formal health requirements?

Please contact your doctor for advice and the most up-to-date health requirements for all destinations featured in this brochure. Royal Caribbean International welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise vacation. Please check our website for full details. To ensure a healthy sailing, we may request that guests complete a questionnaire at the port to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person.

We have a medical facility and ship doctor onboard all our sailings to assist you if you feel unwell on your cruise. We strongly recommend you visit the ship doctor if you are feeling unwell on your cruise especially in the event of any gastrointestinal illness, such as diarrhea or vomiting. In such circumstances please contact the ship doctor immediately and follow any advice or instructions given to you by medical personnel. Where necessary, if your condition is deemed contagious, you may be confined to your cabin to avoid the spreading of your illness. Non – compliance with the instructions of the ship doctor or medical staff is contrary to our Guest Conduct Policy and could lead to your removal from the ship at the next port of call in accordance with that policy.

For full details of the Guest Conduct Policy which is incorporated into these terms and conditions see WWW.ROYALCARIBBEAN.COM.

2.7 Check-in

If you have checked in online, bring your signed SetSail Pass and identification documents with you to the cruise terminal. Proceed to the SetSail area where one of our guest assistance agents will verify your identification documents and issue your SeaPass® card to board the ship. If you have not checked in online, bring your completed Guest Information Forms, Charge Account & Cruise Ticket Form and identification documents to the cruise terminal where one of our guest assistance agents will process your cruise documents, verify identification documents, check you in for your cruise and direct you to the ship.

To check in online, go to WWW.ROYALCARIBBEAN.COM, click on “Already Booked”, then “Online Check-in.”

  1. ONBOARD SHIP

3.1 What about dining?

There are several seating times for meals in the main dining room. If you have a preference, you should make this known at the time of booking. Please note: that dining times and seating requests cannot be guaranteed and are on a request basis. Dining requests are subject to availability; however, we will do all that we can to accommodate requests for guests with specific medical issues. The normal times for meals in the dining room are as follows although these may alter depending on the itinerary:

Breakfast      –     Open sitting

Lunch      –     Open sitting

Dinner      –     Early Seating  18:00/18:15     /      Late Seating  20:00/20:30

If you wish to be more flexible and in casual dress, breakfast, lunch and dinner are also served in alternative locations. The main dining room may not always be available at breakfast and lunch times. Please check your Cruise Compass for times and locations.

A Room Service menu is available 24 hours a day, continental breakfast is complimentary, otherwise all room service requests will be charged a $7,.95 service charge per delivery. An 18% gratuity is additional and will automatically be added to your account. Guests in suites can request a full menu for each meal to be served in their suite, this will be complimentary for Grand Suites and above. All other suites will have a service charge of $7,.95 per stateroom delivery. A cover charge is applicable to all speciality dining restaurants. Reservations for speciality restaurants can be made on our website: WWW.ROYALCARIBBEAN.COM or onboard the ship. My Time Dining (open seating) is now offered fleet-wide offering guests flexibility with their evening dining. You can decide when you would like to dine between the hours of 18:00 and 21:30 each evening, much like a regular restaurant, so reservations are recommended to be made once onboard or preferably before your cruise through our website. Service charges/tips are mandatory when My Time Dining is selected and it is subject to availability. In addition, My Family Time Dining is available onboard selected sailings for the earliest dining time only (varies by ship and sailing). This offers children an expedited service during first dining seating and then they are transferred to Adventure Ocean. Only available for guests aged between 3 to 11 years at the date of sailing. Service Charges/tips are not mandatory for My Family Time Dining. Should you wish to book either of these options, then please contact your travel agent or if booked directly with us then please call our reservations service team on +1 305 341 0204 who will be happy to help you.

3.2 What about special services/requests?

We seek to assist those guests with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Royal Caribbean International can accommodate the following special diets onboard: vegetarian, diabetic, low fat, low-sodium, low cholesterol diets. Other special diets such as kosher meals and lactose-free may be available upon advanced request.

Note: Our kosher meals are similar to airline food and are pre-packaged.

Please note that kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu and must be requested in advance of sailing. Please note: that dining requests for specific dietary requirements or food intolerances cannot be accepted for any onboard eatery other than the main restaurant. Please submit your dietary request in writing giving as much detail as possible as to your particular requirements. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Please ask your Travel Agent for further information. The request / information should be emailed to special_needs@rccl.com no later than 90 days prior to sailing.

Please note: that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the main restaurant on each ship. We are unable to guarantee or accept responsibility that the food served in any other food establishment onboard ship will be able to cater for specific dietary requirements and food intolerances. Royal Caribbean International does not provide baby food, but it can be bought in advance through our website “Already Booked” / “Royal Gifts” section and then delivered to you onboard.

Please advise us of any special requirements you may have at the time of booking e.g. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. We will also provide with your first Confirmation Invoice a “Guest Special Needs” form (also available from our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. Where we cannot provide appropriate support or the services as requested we will advise you as soon as possible.

3.3 Can a special request be guaranteed?

Regrettably, no. If you have a special request, please give details in writing to your travel agent at the time of booking. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so.

Not meeting any special request for any reason will not be a breach of contract. If a special request can only be met at an additional cost, that cost will either be invoiced prior to departure or will be payable locally. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking which is conditional on a special request being satisfied. Such bookings will be treated as “normal” bookings subject to the above comments on special requests.

3.4 Consumption of alcohol onboard

The minimum drinking age for all alcoholic beverages on all Royal Caribbean International ships depends on the location of the ship at the start of the cruise itinerary. For ships originating in Europe, Asia, Australia, New Zealand, and South America, the minimum drinking age limit is eighteen (18). For ships originating in North America and Canada, the minimum drinking age is twenty-one (21). At private shore-side resorts such as Labadee and CocoCay and when in U.S. & Canadian ports and waters, the minimum drinking age is twenty-one (21). We reserve the right to vary minimum age limits without notice where local laws require or where deemed desirable or necessary.

If a guest reaches a birthday that will change their adherence to our alcohol policy, they may visit the Guest Relations Desk and on showing their passport as proof of age, their records will be updated to allow them to purchase and consume alcohol. Royal Caribbean International reserves the right to limit or refuse alcoholic beverages to be brought aboard the ship.

Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that country’s VAT rules. Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. When consumed in any public space: shipboard restaurant, bar or dining venue, there will be a corkage fee of $1,5. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Royal Caribbean International Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age limits above will not have alcohol returned to them. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Royal Caribbean International reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters.

3.5 What are onboard service charges/gratuities?

Royal Caribbean‘s onboard staff and crew await our guests with personalized Gold Anchor Service. Royal Caribbean will add a daily US$1,4.50 gratuity (US$1,7.50 for suite guests) to each guest’s onboard SeaPass® account. The gratuities will be shared by the Dining Services Staff (waiter, assistant waiter and head waiter), Stateroom Attendants and Other Housekeeping Services Personnel who work to enhance your cruise. Alternatively, guests may prepay gratuities prior to boarding by calling Royal Caribbean or your travel agent. Guests who prepay gratuities will not have an automatic daily gratuity added to their SeaPass® account. An 18% gratuity is also automatically added to beverages, mini-bar items, spa & salon purchases. Many of our guests wish to reward exceptional service during their cruise by providing additional gratuities. Guests may do so by providing an additional gratuity to their SeaPass® onboard account or a cash gratuity at their discretion.

Please note: that some of our cruise vacations call exclusively upon EU ports of call and for such cruises we are required to charge VAT (value added tax) on certain onboard goods and services depending on the VAT regulations of the home port country. Such VAT is charged on goods and services at the point of sale and is subsequently paid over to the home port country. Non-EU residents may be able to reclaim VAT paid on physical goods when they depart from the EU, normally at the departure airport.

3.6 What do I need to do on the last night of the cruise?

Pack your bags and place them outside your stateroom door by midnight. Your stateroom attendant will give you coloured tags for each piece of luggage. Please put your name and home address on each tag and remove all loose straps from your bags. Carry fragile and valuable items (such as jewellery, cameras, medication, etc.) with you.

It is our guests’ responsibility to remove all of their belongings from their stateroom when they depart their cruise. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Please note that items left behind may be destroyed.

3.7 What is your smoking policy?

For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognise that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas. Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas. To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking. On Oasis class, smoking is not permitted in Central Park or the Boardwalk neighborhoods. Casino Royale allows smoking and has a designated area for non-smoking guests. There will be visible signage indicating the non-smoking area in the casino. There are select cruises departing from China that will not have a non-smoking area in the casino. Onboard all interior public spaces are smoke free. Smoking is not permitted in any dining venue, theater, bar, lounge, hallway, elevator, and jogging track. Smoking is not permitted inside any stateroom and any stateroom balcony. This applies to all stateroom categories onboard. If a guest is in violation of this stateroom policy, a cleaning fee of $2,50 USD will be applied to their SeaPass® account and may be subject to further action pursuant to the “Consequences Section” of the Guest Conduct Policy. Cigarettes, cigars and pipe tobacco must be properly disposed of and never thrown overboard. Cigar and pipe tobacco is limited to designated outdoor areas. You must be at least 18 years of age to purchase, possess or use tobacco onboard. Electronic cigarettes or e-cigarettes are only permitted within the designated smoking areas. Royal Caribbean International kindly asks all guests to please observe the smoking policy. These requests are made to provide a comfortable cruise for everyone. Guest may also inquire at Guest Services for the location of the designated smoking areas onboard. Guests who violate this smoking policy may be subject to further action pursuant to the “Consequences Section” of this Guest Conduct Policy. Please visit WWW.ROYALCARIBBEAN.COM before you sail for any smoking policy updates.

3.8 What does it mean if I’m on a Culturally Enriching Cruise?

Culturally Enriching Cruises are itineraries in which at least 75% of guests onboard are sourced from a specific country or region. The primary language spoken by guests on board may not be English but English is always a required language onboard of our staff and crew and will always be supported throughout the ship.

Culturally Enriching Cruises sail within a number of our global destinations and are therefore a popular vacation option for citizens of these countries. They are sourced and staffed primarily from these regions. Because of this, the principle language spoken by guests onboard is reflective of this majority.

Additionally, many of the services and products offered on board have been tailored to reflect local flavour and flair, including: activities and events, food and beverage offerings, merchandise found in the onboard shops and entertainment that reflects the culture of the region. Guests will still enjoy Royal Caribbean’s signature Gold Anchor Service, comfort and amenities while being immersed in another culture and language, for a unique cruise vacation.

  1. ADDITIONAL INFORMATION

4.1 What if I am travelling with a group?

Please consult your travel agent for deposit, payment, cancellation and other information. Terms and conditions for those travelling in a group are different to those which apply to individual bookings.

4.2 What about guests with special needs?

You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your Travel Agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Please provide as much information as possible. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Guests who book these staterooms must sign and return the Guest Special Needs Form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical requirement for them. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Please contact your travel agent or our reservations team for further information. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would like to bring a motorised wheelchair or scooter onboard you must complete the Guest Special Needs form we provide and then send it to our Special Services department by email at special_needs@rccl.com at time of booking to provide the dimensions as size limitation may apply and we may not be able to accommodate this request. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. Guests affected by a disability or medical condition must be self-sufficient or travel with someone who can provide all necessary assistance. We regret we must reserve the right to refuse to allow anyone to travel in accordance with EU Regulation 1177/2010. This includes a refusal in order to meet safety requirements established by international, union or national law or those competent authorities, or where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner.

4.3 What if I’m on consecutive cruises?

Consecutive cruises are cruises taken back to back. For example, a Western Caribbean cruise immediately followed by an Eastern Caribbean cruise. Please note that there may be duplication of onboard programmes, menus and entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities may not be available on changeover day. On the changeover day, it will be necessary for you to disembark the ship in order to comply with customs and immigration. It is also necessary for all back to back cruise guests to re-register their SeaPass® on changeover day for the new sailing this must be done at the pier before you board the ship again for your next cruise. If you have booked the same stateroom for each sailing, you may leave luggage within your stateroom. If you have booked different staterooms for each sailing, you will need to pack your luggage at the end of the first sailing and it will be stored for you until your new stateroom is ready for occupancy.

Please note that, as our ships are not US flagged, in accordance with US legislation, we are not permitted to fulfil bookings of two or more consecutive cruise itineraries whose first itinerary commences in one US port and the second itinerary concludes in a different US port unless such itineraries include a distant foreign port. If you wish to book two consecutive sailings that commence and conclude in different US ports we recommend that rather than booking online you instead contact our reservations department or your travel agent for further advice on such sailings before making a booking. Where we identify that a booking has been made in violation of these requirements we must reserve the right to cancel any such booking(s) and refund to you the price paid.

4.4 Are there any age restrictions?

On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person who is over the age of eighteen (18). Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21).

For persons under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian.

Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minor’s valid passport, (b) all applicable visas and (c) where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the child’s parents/ legal guardians. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. A letter can be legally affirmed or notarised by a practising lawyer, notary or commissioner for oaths for a fee. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Royal Caribbean International will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above.

Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Individual staterooms may only be occupied solely by minors where such staterooms are adjacent to the stateroom of the parent or Legal Guardian of the minor. On board, there are certain facilities where each entry is restricted by age. Persons using the VitalitySM Spa must be over the age of 18. Full details of onboard facilities with age restrictions are contained within the Cruise Compass, which is available from the Guest Relations Desk.

The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian and other selected cruises. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 6 months old on the first day of the cruise/Cruisetour. The health and safety of our guests is our number one priority. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.

4.5 What about advanced or delayed sailings and changes in the itinerary?

We regret we cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. We and the Master of the ship have the right to omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substitute another ship or port. In addition, we will not be responsible for any failure to meet the arrival or departure times shown in this brochure for any port(s) of call. Normally, changes in the itinerary are to protect the interest and safety of our guests. Please also see clause 4.17.

Changes to the last confirmed itinerary for your cruise may become necessary after you have departed for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. We will of course do our best to avoid any changes which will have a significant detrimental effect on your last confirmed itinerary. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see clause 4.13) or which do not have a significant detrimental effect.

4.6 Can you change or cancel my cruise?

Occasionally, we have to make changes to and correct errors in the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

(a) (for significant changes) accepting the changed arrangements, or

(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other than available holidays. You must pay the applicable price of any such holiday. This will mean you’re paying more if it is more expensive or receiving a refund if it is cheaper.

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

4.7 What is a significant change?

A significant change is a change to your confirmed holiday which we can reasonably expect will have a significant effect on it. Examples of significant and minor (defined below) changes are as follows:

Significant change: A change from two days port of calls to two days sailing instead.

Minor change: A change from one port of call to another; A change from one day’s port of call to one day’s sailing;

A change in timings for any port(s) of call but the ship still calls at all confirmed ports; A change in order of ports that are visited.

Very rarely, we may be forced by “force majeure” (see clause 4.13) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

4.8 Can you refuse to allow me to travel?

If, in our reasonable opinion or the reasonable opinion of the ship’s Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. In this situation, we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You may then be left at any port or place at which the ship calls without our incurring any liability. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. To ensure a healthy sailing, we may also request that guests, who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise.

The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday.

If you have failed to give proper notice of any physical or mental disability or condition in accordance with clause 3.2 (including informing us of any change or deterioration in any notified disability or condition) which will or may require care beyond that which any travelling companion or we ourselves can reasonably provide, we are entitled to refuse to allow you to travel. However, at our discretion, the cruise only fare will be refunded. Please also see clause 1.3.

On every Royal Caribbean International ship, we are committed to providing every guest with a cruise holiday that is excellent. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies; which are available on board. IMPORTANT: A violation of Royal Caribbean International Guest Conduct Policies are cause for appropriate corrective action, including confiscation of improper materials or items and ejection of the guest from the vessel. These policies are subject to change without notice and without liability to Royal Caribbean International. Royal Caribbean International is free to adopt additional rules not stated in these policies.

4.9 What happens if I have a complaint?

In the unlikely event, you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk onboard ship and the supplier of the service(s) in question (if not us). This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to the address below. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim – see clause 2.1, 2.3, 2.4 and 4.11. We will only accept complaints from the lead name of a booking. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Any dispute between us which cannot be settled by agreement may be dealt with under a special arbitration scheme. This is simple and inexpensive. It is based on documents only and there is a maximum amount of costs which you will or may have to pay.

This arbitration scheme is not available, however, if you wish to claim an amount greater than $2,,285.00 per person or $1,0,600.00 per booking form or if your claim is solely or mainly about physical injury or illness or the consequences of such injury or illness. If you do not wish to go to arbitration, you may go to Court. We both agree that any dispute or claim will be dealt with by a court located in Miami, Florida, USA, to the exclusion of the courts of any other state, territory or country.

We can only pay you compensation if the following conditions are met:

  • If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint.
  • The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us.

Where a dispute cannot be resolved to your satisfaction, as an alternative to court action, a more economic and independent alternative dispute resolution (ADR) forum may be available. Please ask your International Representative or Travel Agent for details of the ADR forum available in your country of residence.

4.10 What is your liability towards guests?

(1) Subject to clause 4.11 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

– The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or


The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

– ‘force majeure’ as defined in clause 4.13.

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses.

Please note, we cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to, provide for you where the services or facilities are not advertised in our brochure, and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the US, which would have applied had those services been provided in the US. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

4.11 What is your limit of liability towards guests?

Where applicable and to the fullest extent permitted by law, we shall rely on the financial limits specified in the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as subsequently supplemented and/or varied by any applicable protocols or legislation from time to time in force including, but not limited to the application of Regulation (EC) No 392/2009 where relevant to applicable sailings (together ‘The Athens Convention’) in relation to your cruise as well as the process of getting on and/or off the ship. Where The Athens Convention applies, for any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we will have to you is in accordance with The Athens Convention. This means that where applicable, subject to such limits not being contrary to applicable law, you will not be entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating license granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

4.12 What is my liability?

You must ensure that you are using an up-to-date brochure when you book your cruise. We cannot accept any liability whatsoever for any mistakes or any incorrect/inaccurate information which results from the use of any out-of-date brochure. It is your responsibility to ensure that you and everyone travelling with you have all necessary passports, visas and all other travel documents and that these are valid and in order.

4.13 What about circumstances which are totally outside your control?

Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your cruise or any other services we have promised to arrange or provide cannot be provided at all or as promised as a result of circumstances which are totally outside our control (“force majeure”). When we talk about circumstances which are totally outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Such events are likely to include war or threat of war, acts of terrorists or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics, mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control.

4.14 What other conditions apply to my cruise?

Airlines and our other suppliers have their own conditions which will apply to your cruise. Some of these conditions may limit or exclude the airlines or other suppliers’ liability to you, often in accordance with international conventions. Copies of the relevant parts of these conditions are available on request.

 

4.15 Price and brochure accuracy

Royal Caribbean’s policies and procedures are constantly evolving. At the time of printing, all those listed in this brochure were correct. Please note: The information and prices shown in this brochure may have changed by the time you come to book your cruise. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure that you check all details of your chosen cruise with your travel agent at the time of booking. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel.

4.16 Shore excursions and activities

The information contained in our brochure is correct to the best of our knowledge at the time of the brochure going to print. Our brochure descriptions may refer to activities that are available in the ports you are visiting. We have no responsibility for any such activities, which are neither run, supervised nor controlled in any way by us. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities and the acceptance of liability contained in section 4.10 of our booking conditions will not apply to them. We cannot guarantee accuracy at all times of information given in relation to such activities or about the resorts/area you are visiting generally (except where this concerns the services which will form part of   your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned in our brochure, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking.

Please note: Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please email shorexaccess@rccl.com with details of any special requirements. Where applicable, please also provide wheelchair/ scooter dimensions, weight and battery type. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee.

4.17 What about security?

Royal Caribbean International’s highest priority is to ensure the safety and security of all guests. In order to maintain an effective and meaningful security environment and to comply with international and national security laws, regulations and guidelines, Royal Caribbean has established strict security procedures in the seaport terminals we utilize and onboard all our vessels. These measures include screening all guests and their personal property prior to boarding. We appreciate your cooperation in this endeavor.

PRIVACY STATEMENT

In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements, and any dietary restrictions which may disclose your religious beliefs. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. If we need any other personal details, we will inform you before we obtain them from you. You can read our privacy policy at www.royalcaribbean.com/privacyPolicy

We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security.

Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion) but you may opt out of receiving such materials at any time by advising your travel agent or contacting us if you have booked directly with us. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. However, we will use only names and contact details for marketing purposes. If you do not want us to do any and/or all of these things, please let us know as soon as possible.

We will assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.

We will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.

You are entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and payment of a fee if permitted by applicable law. In certain limited circumstances, we are entitled to refuse your request where such is permitted under applicable law. If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

CCTV (Closed Circuit Television)

We also use CCTV to monitor images on all Royal Caribbean International ships for the purpose of crime prevention and the safety of our guests; we will usually store these images for up to three months. For further information please contact Royal Caribbean International.

A non-exhaustive list of trade/service marks of Royal Caribbean Cruises Ltd includes – Royal Caribbean International, Royal Caribbean, Adventure of the Seas, Allure of the Seas, Anthem of the Seas, Brilliance of the Seas, Empress of the Seas, Enchantment of the Seas, Explorer of the Seas, Freedom of the Seas, Grandeur of the Seas, Harmony of the Seas, Independence of the Seas, Jewel of the Seas, Liberty of the Seas, Majesty of the Seas, Mariner of the Seas, Navigator of the Seas, Oasis of the Seas, Odyssey of the Seas, Ovation of the Seas, Quantum of the Seas, Radiance of the Seas, Rhapsody of the Seas, Serenade of the Seas, Spectrum of the Seas, Symphony of the Seas, Vision of the Seas, Voyager of the Seas, Viking Crown Lounge, Adventure Ocean, Crown & Anchor, CruiseCare, Golf Ahoy!, Latté-tudes, royalcaribbean online, Royal Connections, Royal Romance, SeaPass® and VitalitySM.

This brochure and its contents replace all previous editions. Whilst every effort is made to ensure the accuracy of the brochure at the time of printing, regrettably errors do occasionally occur and information may have changed since printing.

Ships of Bahamian Registry

Royal Caribbean Cruises Ltd doing business as Royal Caribbean International is a Liberian company with place of business at 1050 Caribbean Way, Miami, Florida 33132, USA.

At Royal Caribbean International, we pride ourselves on the quality of our staff. We are committed to ongoing training, a part of which sometimes involves the recording of telephone calls.

©2019 Royal Caribbean International All Rights Reserved.

The following booking conditions form the basis of your contract. All bookings are subject to these booking conditions. Where you make a booking directly with us, the parties to that contract are you and either Celebrity Cruises Inc or RCL Cruises Ltd who shall accept legal responsibility for the proper performance of this contract as set out below. In these booking conditions, “you” and “your” means all persons named on a booking and “we”, “us” “ourselves” and “Celebrity Cruises” means Celebrity Cruises Inc. If you book a Celebrity Cruises holiday via a travel agency the travel organiser’s own booking conditions (and not the following conditions) will apply to your contract. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Please note, we do not have any contractual liability to you. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves, we will not have any contractual liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your travel organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions set out below.

Notwithstanding, any contract between you and your travel agent shall be deemed to incorporate these terms and any other conditions of carriage supplied by Celebrity Cruises.

Please note: if you have booked a cruise holiday on Celebrity Xpedition prior to 26 May 2019 to the Galapagos Islands the tour operator operating the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. (‘IGTV’), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises. On and after May 26, 2019, the carrier for Celebrity Flora sailings is IGTV. On and after 1 June 2019, the carrier for Celebrity Xpedition sailings is Ocean Adventures S.A.

  1. Booking your holiday

1.1 How do I make a booking?

To book your chosen holiday, contact your travel agent or book direct online at celebritycruises.com. If booking through one of our authorised travel agents, the first named person on the booking (who must be at least 21 – see clause 4.4) must complete and sign our booking form. This must then be handed to your travel agent. Your full name as it appears on your passport, as well as your date of birth, must be given at the time of reservation.

You must pay a deposit per person as per the schedule below (or full payment if booking within 60 days of departure) at the time of booking.

1 – 5 nights   $100.00

6 – 9 nights   $250.00

10 nights or longer               $450.00

Celebrity Flora & Celebrity Xpedition                                 $900.00

Please note that any payment taken by Celebrity Cruises will be settled in the US and therefore you may be subjected to a fee from your credit card company.

Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. Please see the onboard sales consultant for full details. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. There may be an exception to our standard transfer fees (see 1.11) for Onboard bookings, please ask for further details onboard. Please note that any bookings made onboard will be subject to these booking conditions.

1.2 How will my holiday be confirmed?

Providing your chosen holiday is available we will confirm it to you directly if you make the booking with us or, if you are making a booking via a travel agency, we will confirm your booking to your travel agent. We will then send to you or your travel agent, as applicable, a Confirmation Invoice. A binding contract only comes into existence when we send out our Confirmation Invoice to you or your travel agent. This invoice will show the balance due on your holiday that still has to be paid.

As soon as you receive your Confirmation Invoice, tickets, electronic cruise documents and any other documents from your travel agent or us, please check all the details very carefully to ensure all details are correct. If any details appear to be incorrect, you must inform your travel agent immediately, or us if booking direct, as it may not be possible to make changes later. We regret we cannot accept any responsibility if you do not tell your travel agent or us about any mistake in any document (including our Confirmation Invoice) within 14 days of us sending it to your travel agent or you for all documents other than tickets and e-tickets and within 5 days for tickets and e-tickets.

1.3 What information must I provide to you and why?

From time to time we may be required to pass on to applicable immigration authorities, airlines and/or possibly other authorised bodies certain personal and other details relating to our guests. Additionally, we will request certain information relating to you such as insurance details and emergency contact information. You must provide the relevant details, where available, at the time of booking your cruise or no later than 70 days prior to your departure, whichever is the later. We strongly recommend you visit our website at celebritycruises.com and click on ‘Sign in’ and submit these details via your online account. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time.

If you are unable to complete the online check-in process and print your Xpress pass, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in.

Please note: all guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. If you do not have access to the Internet, please see your travel agent. They will advise you on how this information can be provided or verified. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. We may need to pass the information you give us at the time of booking or later to the various suppliers who provide the elements which make up your holiday. At the time of printing this brochure the EU airlines are also required to pass certain passenger data to the U.S. Authorities. It may also be necessary for such data to be passed to other authorities also. This will include at least some of the information you provide to us. If you fail to supply the details requested, both fully and accurately, we are entitled to refuse your booking or, if you fail to provide them at a later date you may not be permitted to board your cruise ship and/or outward and/or return flight. We will not accept any liability in this situation and we will not pay you any compensation or make any refunds. You will be responsible for your onward/return travel arrangements. If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Please also see our Privacy Statement on page 73.

By providing us with the details requested under these booking terms and conditions, you consent to the sharing of your personal data with third party suppliers for the purpose of fulfilling your holiday. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time limits we specified to you.

1.4 When is the balance due?

We must receive the balance of the cost of your booking (after deducting the deposit you have paid) no less than 45 days prior to departure, unless you book 45 days or less before departure, in which case you must pay the total cost of your booking at the time you make the booking. Bookings during peak holiday periods will require full payment no less than 90 days prior to sailing. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall cancel your holiday due to non-payment. In this case, you will have to pay cancellation charges as set out below (see clause 1.10).

If you use your credit or debit card to pay us directly for your cruise, please be aware that we may process that transaction via a bank in the US and your card issuer may choose to charge you a foreign processing fee.

We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us.

1.5 What happens to money paid to a travel agent?

Your travel agent is responsible for paying us for your holiday and our liability to provide your holiday is subject to receipt of full payment from your travel agent. If you are unable to complete the online check-in process and print your barcoded Xpress boarding pass, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us to ensure full payment for your booking is received and you can then complete online check-in.

We cannot accept any liability where we do not receive full payment from your travel agent.

1.6 What does the price include?

All prices quoted in this brochure are per person in US Dollars and are based on two people sharing the advertised stateroom category. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. For example, what is and is not included in the price of a cruise holiday on Celebrity Flora and Celebrity Xpedition, may differ slightly from the information set out below and you should ask your travel agent or go to celebritycruises.com for further information. However, generally cruise only prices include the following where applicable: full board accommodation, entertainment* on board ship; and all relevant taxes excluding those set out below.

The price does not include flights, and unless otherwise agreed, shore excursions and personal expenses (for example, on-board drinks, laundry charges, health and beauty treatments, hairdressing, Wi-Fi, telephone calls, etc.); hotel meals onshore (unless otherwise stated); transfers to and from the ship or any other transfer arrangements; travel insurance; service charges, i.e. tips or gratuities on board or ashore; anything else which is not specifically mentioned as being included in the price.

*A charge may be made for some entertainment activities onboard.

We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. See section 1.9 for further details relating to the limits of any price variation.

1.7 How do I obtain the lowest price per person?

The prices shown in this brochure cover our flexible pricing programme. The pricing pages show the minimum available cruise holiday price. The minimum price is the lowest you will pay. The minimum prices relate to selected sailings only and this pricing is not available on all sail dates shown. The price will vary by ship, itinerary, sailing dates and stateroom category. Prices may change at any time so please contact your travel agent for the latest prices.

1.8 What is a ‘Guarantee’ (GTY) Booking?

From time to time, we may offer you the option of making what we term a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are ‘guaranteed’ the minimum category of stateroom we agree to offer at the time of booking. If you have a specific requirement, stateroom location or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY.

At times, we may offer promotional GTY offers. Such promotional GTY categories are defined as follows:

W     –  Suite

XA   –  Aqua Class® stateroom

XC   –  Concierge Class stateroom

X      –  Veranda stateroom

Y      –  Ocean View stateroom

Z      –  Interior stateroom

1.9 Will the price change?

We may increase or decrease the prices of unsold cruises at any time. The price of your chosen cruise will be confirmed at the time of booking. After your booking is confirmed but no later than 30 days prior to your sail date, we will only vary the price if there is a variation in the cost of any transport included in the price (including fuel) and/or in any dues, taxes or fees payable for any services (for example, port taxes or charges of any sort).  If any surcharge is greater than 8% of the total cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 4.6 below.We will tell you about any increase in the cost of your cruise by sending your travel agent a surcharge invoice. You will have 14 days from the issue date printed on that invoice to tell your travel agent in writing that you want to cancel if the additional amount you are being asked to pay is more than 8% as set out above, failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. If you do not tell your travel agent in writing that you wish to cancel within 14 days, we are entitled to assume you do not wish to and are prepared to pay the additional amount. Any such additional amount must be paid with the balance of the cost of the cruise or within 14 days of the issue date printed on the surcharge invoice, whichever comes first. We guarantee that these are the only circumstances in which our prices will be increased after confirmation and that in any event we will not ask you to pay more within 30 days of departure.

Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

1.10 If I have to cancel my cruise holiday, will I receive a refund?

If you or anybody travelling with you wishes to cancel either your/their holiday, you must immediately give notice in writing to your travel agent or us, as applicable. The cruise will only be cancelled on the date we actually receive written notice of cancellation from you or your travel agent, as applicable. Please note where your booking has been made via a travel agent, we can only accept their cancellation of the booking. Insurance premiums and amendment charges cannot be refunded in the event of cancellation.

The following cancellation charges as set out below will apply to cancelled bookings:

3 – 5 night sailings:

89 – 60 days prior to sailing = $35 per person

59 – 30 days prior to sailing = $100 per person

29 – 8 days prior to sailing = 50% of the total price (taxes/fees excluded)

7 days or less prior to sailing = 100% of total price (taxes/fees excluded)

6 nights and longer sailings:

89 – 60 days prior to sailing = $70 per person

59 – 45 days prior to sailing = Full Deposit Amount

44 – 30 days prior to sailing = 25% of total price (taxes/fees excluded)

29 – 8 days prior to sailing = 50% of the total price (taxes/fees excluded)

7 days or less prior to sailing = 100% of total price (taxes/fees excluded)

Cruisetours

74 – 57 days prior to Cruisetour departure = Full Deposit Amount

56 – 29 days prior to Cruisetour departure = 50% of total price (taxes/fees excluded)

28 – 15 days prior to Cruisetour departure = 75% of total price (taxes/fees excluded)

14 or less days prior to Cruisetour departure = No refund (except for taxes/fees)

Please note: cancellation charges for festive sailings begin 89 days prior to sailing however timings and circumstances may differ so please contact the organisation you booked with for full details.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to your insurance company.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.

Cancellation charges for Celebrity Flora and Celebrity Xpedition

To avoid a cancellation charge, a notice of cancellation must be received prior to the departure date for the Celebrity Flora and Celebrity Xpedition, sailing as follows:

Days prior to                         Cancellation charges per person

departure       excluding amendment charges

89 – 30 days  deposit amount

29 – 15 days                        50% of total fare

14 days or less                     no refund

For guests making bookings onboard any of our ships different deposit, payment terms and cancellation policies may apply. Full details will be provided at the time of booking onboard. For Celebrity Flora and Celebrity Xpedition some Terms & Conditions vary by ship / product/ sailing.

*Please note that certain advertised fares may be offered on a non – refundable basis meaning that irrespective of when you cancel the booking, the minimum cancellation charge will always be the loss of the deposit payment per person. Other terms may also apply to such bookings including, but not limited to, the application of change fees. Marketing literature will indicate where a booking is subject to a non – refundable deposit.

1.11 Can I make changes to my booking after it has been confirmed?

Subject to availability, yes, you can. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request.

If you request a change within 89 days of departure, this will be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable. The changed arrangements will then be treated as a new booking.

For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 89 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of $60 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10.

Save where not permitted by applicable law, if you or any of persons travelling with you is prevented from taking the holiday you/they may give your/their place on the booking to someone else (suggested by you). In this situation, we will permit the name change. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g., a letter from a doctor etc.). Both the person who was originally due to take the holiday and the person who actually does so must make sure that the administration fee and any additional charges/costs (see below) arising from such a change as well as any amount which is still due to be paid for the holiday is paid as required before any change can be made. For all changes an amendment fee of $60 per person per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

1.12 Will I need travel insurance?

Yes. All guests should ensure they have appropriate personal travel insurance before departure. This must include as a minimum cover for the cost of cancellation by yourself and the cost of assistance including repatriation in the event or accident or illness. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. We would recommend that you contact your travel agent or an independent insurance broker for details of suitable policies.

  1. Before you leave

2.1 What about valuable or important items?

Please make sure that all valuable and important items (for example, medicines, jewellery, fragile items, important travel and other documents, video/camera/laptop/mobile phone etc.) are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. Special care must be taken of such items. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. You are also strongly advised to take out appropriate and adequate insurance to protect such items. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk for safekeeping. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see clause 4.9) in this situation.

2.2 What must I not take with me?

You must not pack in any luggage or bring on board any item specified as dangerous or illegal (e.g. guns, explosives, knives (ceremonial or other) drugs, animals, flammable items, etc.).

For the safety of our guests, the following items are not allowed onboard: irons/steamers; candles; illegal drugs; coffee makers; electrical transformers; flammable liquids and explosives, such as fireworks or pyrotechnics; firearms including non-firing weapons and starting pistols including BB guns, air guns, gun lighters, flare guns, gun power, and pellet guns; ammunition, including bullets, shot or missile that can be fired using a propellant; imitation or replica weapons, including decommissioned weapons or those not capable of being fired that are obviously not children’s toys; taser or electronic stun guns; pepper or mace sprays; telescopic or regular batons; martial arts equipment (flails, throwing stars, etc.); compressed gas bottles/cylinders (dive tanks are allowed if they are empty and medical gas bottles are allowed); diver spear gun; fuel of any kind; knives (ceremonial or other) lockback serrated knives of any length; disguised knives such as belt buckles, flick knives, or hunting knives; axes and hatchets; handcuffs.

In addition, we may specify other items which you must not bring with you and may also refuse to allow you to take on board any item which we, consider being inappropriate. If we or the Master of the ship have reason to believe that any stateroom may contain any item or substance which should not have been brought on board, the Master or an authorised officer has the right to enter and search the stateroom concerned and seize any such item or substance.

Special Note: Please ensure that any sharp items, including but not limited to scissors, razor blades, nail clippers, tweezers, combs with metal prongs and knitting needles, are packed in your check-in luggage and not your hand luggage due to new and enhanced airport security measures.

2.3 What should I do if my property is lost, delayed or damaged during my cruise?

(See clause 2.1 for valuable or important items.) So that we may assist as much as possible, you must tell us about the problem as soon as possible during your cruise or whilst getting on or off the ship or using any services provided or arranged by us (other than air travel – refer to clause 2.4).

If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows:

Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention.

This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services which form part of the holiday we have contractually agreed to provide.

2.4 What is my luggage allowance?

The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Flora and Celebrity Xpedition however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance.

Although there is no limit on how much luggage you may take onboard your cruise ship, there are always restrictions on the amount, size and weight of the luggage you may take on any flight. Please check your flight ticket for the luggage limit which applies to your flight, or check with the airline.

2.5 What are the passport and visa requirements for my holiday?

All guests onboard Celebrity Cruises’ ships are required to carry a valid passport and have valid visas for travel to each of the destinations on their itinerary where applicable. Guests who do not possess the proper documentation will be prevented from boarding the ship. We regret we cannot accept any liability if you are refused entry onto any flight or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).

For your protection, we recommend that your passport expiration date not occur within 6 months of the voyage termination date
and we recommend that you check the applicable passport and visa requirements with the embassies of the countries you will be
visiting during your cruise at the time of booking and check the up
to date position either yourself or via your travel agent in good time before departure.

US Travel: Please be advised that if you are travelling to the US, unless you are a US national, you will always need a visa unless you are eligible under the visa waiver program. For full details of the visa waiver program, eligibility requirements and to apply visit https://esta.cbp.dhs.gov/esta/.

Please be advised that visas and new passport applications can take several weeks to process so we recommend you check the position and apply early.

It is the sole responsibility of the guest to have all travel documentation with them and available for inspection when required by relevant authorities or transport personnel. These appropriate valid travel documents such as passports, visas, inoculation certificates and family legal documents are required for boarding and re-entry into any country on your ship itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation.

You must ensure that exactly the same name (including initials) appears on your ticket as in your passport. If there is any difference, you may be refused entry onto your flight/cruise. We regret we cannot accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).

Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport in addition to your passport itself with you on holiday and carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to help with any situation where a passport is lost or stolen.

Important: These requirements should act as a guide only and are subject to change at any time. For updated advice please contact us or your travel agent.

2.6 Are there any formal health requirements?

Please contact your doctor for advice and the most up-to-date health requirements for all destinations featured in this brochure.

Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Please check our website for full details.

To ensure a healthy sailing, we may request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person.

We have a medical facility and ship doctor onboard all our sailings to assist you if you feel unwell on your cruise. We strongly recommend you visit the ship doctor if you are feeling unwell on your cruise especially in the event of any gastrointestinal illness, such as diarrhoea or vomiting. In such circumstances please contact the ship doctor immediately and follow any advice or instructions given to you by medical personnel. Where necessary, if your condition is deemed contagious, you may be confined to your stateroom to avoid the spreading of your illness. Non – compliance with the instructions of the ship doctor or medical staff is contrary to our Guest Conduct Policy and could lead to your removal from the ship at the next port of call in accordance with that policy.

For full details of the Guest Conduct Policy which is incorporated into these terms and conditions see celebritycruises.com.

  1. On board ship

3.1 What about dining?

You have a choice of several seatings for meals in the main restaurant. Please request your preferred seating and table size at the time of booking. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Seating requests cannot be guaranteed. Your table number will be confirmed in your stateroom at the start of your cruise. Dining times may vary slightly on port days due to shore excursion departures. Celebrity Select Dining (open seating) is now offered fleet wide offering guests flexibility with their evening dining. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. You can also reserve your dining times in advance of your cruise through our website’s ‘Already Booked’ section. Celebrity Select Dining is subject to availability and gratuities must be paid in advance in order to use this option. Should you wish to book this option, then please contact your travel agent.

If you wish to be more flexible, breakfast and lunch may also be served in pre-arranged alternative locations. Please check your Daily Programme for times and locations. Continental breakfast is served on request in your stateroom between 06:30 and 10:00. A Room Service menu is available 24 hours a day. Guests in suites may request a full dining menu for each meal to be served in their suite. Food on board is included in the cost of your cruise price, however a cover charge will apply for Speciality Restaurants on Celebrity Cruises ships (from USD $10-$50 per guest for each guest over 13 years of age depending on the venue) and for room service between 11pm and 6am in which a service charge of $4.95 will be charged on each occasion you request room service. With the exception of Sushi on Five, children aged between 6-12 will dine for lunch & dinner at our specialty restaurants at a discounted rate of $10 each where selecting their choice from the standard dinner menu and children aged 5 and under will dine for free. For the Sushi on Five restaurant, all guests irrespective of age will be charged at the a la carte prices. Please note that children’s menus are not available in the Speciality Restaurants on board the Celebrity Cruises fleet.

Reservations are required for the Speciality Restaurants and are on a first come first served basis and may be made daily on board or you can pre-plan your dining up to 5 days before you sail. See our website for further details.

Complimentary dining options:

Stateroom category  Restaurant options

All guests                     Main Restaurant, Oceanview Café

AquaClass guests
Main Restaurant, Oceanview Café, Blu*

Suite guests
Main Restaurant, Oceanview Café, Luminae & Blu* (subject to space availability)

*The Blu restaurant is reserved exclusively for AquaClass guests. Children staying in AquaClass staterooms and suites are welcome to dine in Blu with an adult also staying in an AquaClass stateroom. Suite Class guests may dine in our Luminae restaurant without paying any supplement for breakfast, lunch and dinner, however if they wish to invite non-suite guests they will need to make a reservation for a fee. The fee per non-suite guest will be $20 for breakfast, $30 for lunch, and $50 for dinner. These fees are waived for invited non-suite guests 12 years of age and under.

3.2 What about special diets?

Celebrity Cruises can accommodate a variety of dietary needs, including vegetarian, diabetic, low-sodium, low-fat and low cholesterol diets.

Likewise, we also endeavour to also cater for special dietary requirements for religious and/or medical grounds e.g. Kosher, Gluten or Dairy free, meals.

You must notify us in advance, so we can prepare for your arrival. Please submit your dietary request in writing at least 90 days prior to your sail date giving as much detail as possible as to your particular requirements and confirm your arrangements with the Restaurant Manager on the day of boarding. (Kosher meal requests must be supplied in writing 90 days prior to the sail date for sailings in Europe and South America and 40 days prior for sailings in the Caribbean and Alaska). The request or information should be emailed through to special_needs@celebrity.com.

Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the main restaurant on each ship. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances.

Based on the information you provide about any special needs you may have, we will assess the suitability of the trip based on those needs as we owe you a legal duty of care to ensure you are reasonably safe whilst in our care. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives.

For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. We can then advise on an informal basis if we consider your chosen cruise is suitable. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence.

*Kosher meals are pre-packaged and are only available for dinner.

3.3 Assistance

From the 1st July 2018, if you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +1 305 341 0205 for information. Agents speak English and Spanish language only and you will be charged the local costs to call the US. Celebrity Cruises may also charge a reasonable fee for such services. Onboard please refer to the Guest Relations Desk or the Medical Centre.

3.4 Can a special request be guaranteed?

Regrettably, no. If you have a special request, please give details in writing to your Travel Agent or at the time of booking. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/ the supplier will be able to do so. Not meeting any special request for any reason will not be a breach of contract. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.

Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking, which is conditional on a special request being satisfied. Such bookings will be treated as normal bookings subject to the above comments on special requests.

3.5 Consumption of alcohol on board

The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from Europe, South America, Asia, Australia and New Zealand is eighteen (18). The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America and Canada is twenty-one (21).

Celebrity Cruises reserves the right to vary minimum age limits without notice where local laws require or where deemed desirable or necessary.

Within the territorial waters of some countries on your itinerary or based on your embarkation port, bars and onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependant on that country’s VAT rules.

Guests can take on board the ship, two bottles of wine per stateroom on initial embarkation only. If the wine is consumed in a public area, the corkage that is payable is USD $25 per bottle. Alcohol purchased on board from the Duty-Free Gift Shop is not for consumption on board during your cruise and, any such alcohol purchased will be stored and delivered to your stateroom on the last night of the cruise.

3.6 Evening Attire

Evenings onboard Celebrity Cruises feature two types of attire:

Evening Chic is your night to shine in your holiday best and will be featured once on cruises of up to 6 nights and twice on cruises of 7 nights or longer.

Women should feel comfortable wearing a cocktail dress skirt, trousers or smart jeans with an elegant top and men should feel comfortable wearing trousers or smart jeans with a dress shirt, button-down shirt or sweater with an optional jacket or blazer.

Smart Casual attire can be enjoyed every other night of your cruise and on evenings where Evening Chic is the theme if you wish to eat in the Oceanview Café buffet style restaurant onboard. Women should feel comfortable wearing skirt, trousers or jeans with a casual top. Men should feel comfortable wearing trousers or jeans with a top that has sleeves.

Please note: T-shirts, swimsuits, tank tops, baseball caps and poolwear are not allowed in the Main Dining Room or speciality restaurant at any time. Shorts and flip flops are not allowed in the evening hours.

Smart casual and above dress code standards will be enforced in the main dining and speciality restaurants, and in the Main Theatre during all other evening hours.

3.7 Gratuities

Celebrity Cruises

If you have not pre-paid your tips/service charges, for your convenience, we will automatically add this for your restaurant and stateroom services to your onboard SeaPass® account on a daily basis in the following amounts, which may be adjusted at your discretion: $14.50 per person per day for guests in staterooms ($15.00 per person per day for guests in Concierge Class and AquaClass staterooms and $18.00 per person per day for guests in Suites).

A standard service charge of 18% is automatically added to the price of drinks from the cocktail lounges, bars and beauty treatments.

* Please note that tips/service charges may be shared with other staff members depending on the particular service requirement.

Please note that the tips/service charges can either be prepaid or will be automatically added to your onboard SeaPass account. The tips/service charges are discretionary and therefore the amounts can be adjusted when onboard. Pre-paid tips/service charges will be calculated at the time of booking.

Celebrity Flora and Celebrity Xpedition

All onboard gratuities and those for the naturalists who accompany guests on all the island visits are included in the price of the cruise.

This covers all Service Personnel including the waiters and head waiters who look after you in the dining rooms, housekeeping staff, your Butler and Stateroom Attendants.

Please note that some of our cruise holidays call exclusively upon EU ports of call and for such cruises we are required to charge VAT (value added tax) on certain onboard goods and services depending on the VAT regulations of the home port country. Such VAT is charged on goods and services at the point of sale and is subsequently paid over to the home port country. Non-EU residents may be able to reclaim VAT paid on physical goods when they depart from the EU, normally at the departure airport.

3.8 Shore excursions and activities

To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visit our website celebritycruises.com to reserve your place. These must be booked at least 5 days prior to your sailing date. Please note that by purchasing your shore excursions in advance you will avoid the need to visit the busy explorations desk on board the ship. Alternatively, you are free to explore and make your own arrangements at each port of call travel documents permitting (except on cruises to the Galapagos Islands).

The information contained in our brochure is correct to the best of our knowledge at the time of the brochure going to print. Our brochure descriptions may refer to activities that are available in the ports you are visiting. We have no responsibility for any such activities, which are neither run, supervised nor controlled in any way by us. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities and the acceptance of liability contained in section 4.8 of our booking conditions will not apply to them.

We cannot guarantee accuracy at all times of information given in relation to such activities or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned in our brochure, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking. Please note: Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please email shorexaccess@rccl.com with details of any special requirements. Where applicable, please also provide wheelchair/ scooter dimensions, weight and battery type. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee.

3.9 Smoking Policy

Smoking is not permitted in any dining venue, casino, theatre, lounge, hallway, elevator or corridor. This policy includes smoking-like products such as electronic cigarettes.

Smoking is not permitted inside any stateroom or on any stateroom veranda. Exterior designated areas will remain in place and details can be found within the daily edition of Celebrity Today provided onboard.

For each of the ships, the Hotel Director, at his discretion, will designate either Port/Starboard and Forward/Aft of the Promenade deck as another exterior (covered) smoking venue.

Celebrity Flora and Celebrity Xpedition operate under a stricter policy than the rest of the fleet, they will continue with the same policy of allowing smoking only on the ship’s outer decks, in designated areas.

Celebrity Solstice’s Lawn Club and the Sunset Bar at the Lawn Club will not allow smoking.

Violations to the smoking policy may result in a $250 cleaning fee being charged to the guest’s onboard account and may also be addressed through the cruise line’s guest conduct policy.

Our smoking policy is subject to change. Changes may be introduced where countries that we are sailing to/from enforce their local smoking regulations.

  1. Additional information

4.1 What if I am travelling with a group?

Please consult your travel agent or ourselves directly for deposit, payment, cancellation and other information. Terms and conditions for those travelling in a group are different to those that apply to individual bookings.

4.2 What about guests with special needs?

We seek to assist those guests with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Please advise us in outline of any special requirements you may have at the time of booking e.g. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. We will also provide with your first Confirmation Invoice a “Guest Special Needs” form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing.

You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent in writing about any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities). Please provide as much information as possible.

Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Guests who book these staterooms must sign and return the Guest Special Needs form we provide in order for us to ensure that they are only allocated to those guests who have a genuine medical need for them. We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. Please contact special_needs@celebrity.com for further information.

Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship.

Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. Certain conditions (for example, use of tenders) may prevent guests with wheelchairs from going ashore at certain ports of call. Please note: Ships operating in the Galapagos do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy.

We regret we must reserve the right to refuse to allow anyone to travel in accordance with EU Regulation 1177/2010. This includes a refusal in order to meet safety requirements established by international, union or national law or those competent authorities, or where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner.

4.3 What if I’m on consecutive cruises?

Consecutive cruises are cruises taken back to back. For example, a Western Caribbean cruise immediately followed by an Eastern Caribbean cruise. Please note that there may be duplication of onboard programmes, menus and entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities may not be available on changeover day. On the changeover day, it will be necessary for you to disembark the ship in order to comply with customs and immigration. It is also necessary for all back to back cruise guests to re-register their SeaPass® on changeover day for the new sailing this must be done at the pier before you board the ship again for your next cruise. If you have booked the same stateroom for each sailing, you may leave luggage within your stateroom. If you have booked different staterooms for each sailing, you will need to pack your luggage at the end of the first sailing and it will be stored for you until your new stateroom is ready for occupancy.

Please note that, as our ships are not US flagged, in accordance with US legislation, we are not permitted to fulfil bookings of two or more consecutive cruise itineraries whose first itinerary commences in one US port and the second itinerary concludes in a different US port unless such itineraries include a distant foreign port. If you wish to book two consecutive sailings that commence and conclude in different US ports, we recommend that rather than booking online you instead contact our reservations department or your travel agent for further advice on such sailings before making a booking. Where we identify that a booking has been made in violation of these requirements we must reserve the right to cancel any such booking(s) and refund to you the price paid.

4.4 Are there any age restrictions?

On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a ‘minor’) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21).

For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian.

*Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minor’s valid passport, (b) all applicable visas and (c) an original legally affirmed or notarised letter signed by at least one of the child’s parents/ legal guardians. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. A letter can be legally affirmed or notarised by a practising lawyer, notary or commissioner for oaths for a fee. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above.

Please note: that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/ divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Individual staterooms may only be occupied solely by minors where such staterooms are adjacent to the stateroom of the parent or Legal Guardian of the minor. On board there are certain facilities where each entry is restricted by age. Persons using the Canyon Ranch SpaClub® must be over the age of 18. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. The health and safety of our guests is our number one priority. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.

4.5 What about advanced or delayed sailings and changes in the itinerary?

We regret we cannot guarantee that ships will call at every advertised port or follow every part of the advertised itinerary. Itineraries may change from time to time. Celebrity Cruises and the Master of the ship have the right to omit any port(s), call at any additional port(s), deviate from the advertised itinerary in any way or substitute another ship or port. This could be for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. Normally, changes in the itinerary are to protect the interests and safety of our guests. Please also see clause 4.6.

4.6 Can you change or cancel my holiday?

Occasionally, we have to make changes to and correct errors in the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

  1. a) (for significant changes) accepting the changed arrangements or
  2. b)
    purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price differenc If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper.
  3. c)
    cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

What is a significant change?

A significant change is a change to your confirmed holiday which we can reasonably expect will have a significant effect on it. Examples of significant and minor (defined below) changes are as follows:

Significant change: A change from two days port of calls to two days sailing instead.

Minor change: A change from one port of call to another;

A change from one day’s port of call to one days sailing;

A change in timings for any port(s) of call but the ship still calls at all confirmed ports;

A change in order of ports that are visited.

Very rarely, we may be forced by ‘force majeure’ (see clause 4.11) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

4.7 Can you refuse to allow me to travel?

Yes, if in our reasonable opinion or the reasonable opinion of the ship’s Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. You may then be left at any port or place at which the ship calls without us incurring any liability. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you.

To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise.

The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday. If we refuse to allow you to take your holiday because you have failed to give proper notice of physical or mental disabilities or conditions, which require special care, the cruise only fare you have paid will be refunded.

On every Celebrity ship, we are committed to providing every guest with a cruise holiday that is excellent. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Conduct Polices which are available on board. IMPORTANT: A violation of Celebrity Cruises Inc. Guest Conduct Polices are cause for appropriate corrective action, including confiscation of improper materials or items and ejection of the guest from the ship. These policies are subject to change without notice and without liability to Celebrity Cruises Inc. Celebrity Cruises Inc. is free to adopt additional rules not stated in these policies.

Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your special needs and assess any possible alternatives.

4.8 What is your liability towards guests?

1)
Subject to clause 4.9 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury, or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

2)
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

‘force majeure’ as defined in clause 4.11 below

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses.

Please note, we cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure, and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question.

4.9 What is your limit of liability towards guests?

Where applicable and to the fullest extent permitted by law, we shall rely on the financial limits specified in the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as subsequently supplemented and/or varied by any applicable protocols or legislation from time to time in force including, but not limited to the application of Regulation (EC) No 392/2009 where relevant to applicable sailings (together ‘The Athens Convention’) in relation to your cruise as well as the process of getting on and/or off the ship. Where The Athens Convention applies, for any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we will have to you is in accordance with The Athens Convention. This means that where applicable, subject to such limits not being contrary to applicable law, you will not be entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

4.10 What happens if I have a complaint?

We promise to make sure that all parts of the cruise we have agreed to arrange, as part of our contact with you, are properly provided subject to the following exceptions. We cannot accept liability or pay you any compensation where any injury, illness, death, damage, loss or other claim results from any of the following:

1)  the fault of the person(s) affected or any member(s) of their party or

2)
the fault of a 3rd party not connected with the provision of your holiday which we could not have predicted or avoided.

3)
an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even taking all reasonable care.

4)
the fault of any person who was not caring out work agreed by us at the time in question.

Please note, we cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services do not comply with the laws and regulations of your country of residence which would have applied had those services been provided in your country of residence. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to the address below. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim – see sections 2.1, 2.3 and 4.8. We will only accept complaints from the lead name of a booking. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. If you fail to follow this simple complaint procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.

Any dispute between us which cannot be settled by agreement may be dealt with under a special arbitration scheme. This is simple and inexpensive. It is based on documents only and there is a maximum amount of costs which you will or may have to pay.

This arbitration scheme is not available, however, if you wish to claim an amount greater than $2,285.00 per person or $10,600.00 per booking form or if your claim is solely or mainly about physical injury or illness or the consequences of such injury or illness. If you do not wish to go to arbitration, you may go to Court. We both agree that any dispute or claim will be dealt with by a court located in Miami, Florida, USA, to the exclusion of the courts of any other state, territory or country.

We can only pay you compensation if the following conditions are met:

If asked to do so, the person(s) affected must transfer to us any rights they have against the supplier or whoever else is responsible for your claim and complaint.

The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us.

Where a dispute cannot be resolved to your satisfaction, as an alternative to court action, a more economic and independent alternative dispute resolution (ADR) forum may be available. Please ask your International Representative or Travel Agent for details of the ADR forum available in your country of residence.

4.11 What about circumstances which are totally outside your control?

Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in clause 4.8 above) as a result of circumstances which are totally outside our control (‘force majeure’). When we talk about circumstances which are totally outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Such events are likely to include war or threat of war, acts of terrorists or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics, mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control.

4.12 Brochure validity

This brochure was published in June 2019 and the contents replace all previous editions. You must ensure that you are using an up-to-date brochure when you book your holiday. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure.

4.13 What other conditions apply to my holiday?

Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday. Some of these conditions may limit or exclude the airline’s or other supplier’s liability to you, often in accordance with International Conventions. Copies of the relevant parts of these conditions are available upon request.

4.14 Price and brochure accuracy

Celebrity Cruises’ policies and procedures are constantly evolving. At the time of printing, all details listed in this brochure were correct. Please note: The information and prices shown in this brochure may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure that you check all details of your chosen holiday with your travel agent or with us direct, at the time of booking. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel.

4.15 What about security?

Celebrity Cruises’ highest priority is to ensure the safety and security of all guests. In order to maintain an effective and meaningful security environment and to comply with international and national security laws, regulations and guidelines, Celebrity Cruises has established strict security procedures in the seaport terminals we utilise and onboard all our vessels. These measures include screening all guests and their personal property prior to boarding. We appreciate your cooperation in this endeavour.

PRIVACY STATEMENT

All bookings made with Celebrity Cruises are processed through our office in Miami, Florida. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, and any dietary restrictions which may disclose your religious beliefs. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. If we need any other personal details, we will inform you before we obtain them from you. You can read our privacy policy at www.celebritycruises.com/int/privacy-policy

We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example, in the interests of protecting national security.

However, such disclosures will only be made if permitted by applicable European privacy laws as enacted in your country of origin. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. However, we will use only names and contact details for marketing purposes.

We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing.

Except where expressly permitted by European privacy laws as enacted in your country of origin, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed.. In certain limited circumstances, we are entitled to refuse your request. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately.

CCTV (Closed Circuit Television)

We also use CCTV to monitor images on all Celebrity ships for the purpose of crime prevention and the safety of our passengers; we will usually store these images for up to three months. For further information please contact Celebrity Cruises.

Celebrity Cruises, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Infinity, Millennium, Reflection, Silhouette, Solstice, Summit, Canyon Ranch SpaClub, Michael’s Club and Xpedition are registered/trade/service marks of Celebrity Cruises Inc.

Ships’ registry: Malta and Ecuador.

Company Information

Celebrity Cruises Inc. doing business as Celebrity Cruises , a registered Liberian company with principal shoreside place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735).

RCL Cruises Ltd t/a Celebrity Cruises (company registration no. 07366612) with registered office address at Building 3, The Heights, Brooklands, Weybridge, Surrey KT13 0NY.

At Celebrity Cruises, we pride ourselves on the quality of our staff. We are committed to on-going training, a part of which sometimes involves the recording of telephone calls.

CruisingPower

cruisingpower.com is our easy to use travel agent website. It is a central source of information for Celebrity Cruises, which provides our travel agency partners with tools to market and sell cruises with ease and professionalism.

© 2019 Celebrity Cruises Inc. All Rights Reserved.

BEFORE YOU SAIL

The following information should be read in conjunction with our booking conditions on pages 83-87.

PACKING

Q: What should I pack?

A: Planning what to wear on your cruise holiday is easy. You should keep in mind three types of clothing: casual shipboard attire or day wear; conservative resort wear for sightseeing or shopping; and evening wear.

Appropriate attire onboard Azamara Club Cruises® is always resort casual; there aren’t any scheduled formal nights. However, guests should always feel comfortable in wearing formal attire if they so desire. No bare feet, tank tops, caps, bathing suits, or jeans are allowed in the dining room or speciality restaurants. Additionally, no tuxedo rentals will be available onboard.

Here’s a few general tips: We recommend low-heeled, comfortable shoes for walking around the ship during the day; pack a couple of swimsuits so you’ll always have a dry one; ashore you will need comfortable walking shoes, as well as a hat and sunscreen. When visiting museums, mosques, temples and churches it is appropriate (and in many cases mandatory) to dress conservatively. Women should wear trousers or skirts that cover the knees. Bare shoulders and sleeveless tops and shorts are often not permitted for men or women. If your cruise takes you to Northern Europe we suggest you also pack a raincoat or jacket and a couple of sweaters.

Examples of resort casual attire:

Women

  • Casual dresses, skirts, trousers,
  • Light fabrics such as linen, cotton and silk

Men

  • Trousers, shirts, polo-type or button-down shirts, sweaters, jackets/windbreakers, blazer (if desired, but not required)
  • Light fabrics such as linen, cotton and silk

What not to pack: For the safety of our guests, the following items are not allowed on board: irons, coffeemakers, candles, illegal drugs, flammable liquids, explosives (such as fireworks), weapons (including knives, regardless of length or ceremonial use) and electrical transformers.

WEATHER

Q: The Weather

A: Our cruises encompass a variety of continents and destinations and therefore the weather in each region will vary. Some of the destinations visited are tropical and may experience heavy rainfall or strong winds (sometimes hurricane force) at certain times of the year. Azamara Club Cruises cannot accept liability for adverse weather conditions during your cruise holiday. See clause 4.10 of our Booking Conditions.

CRUISE TICKETS & BAG TAGS

Q: How do I get my cruise tickets and bag tags?

A: We are now using electronic tickets for our guests. If you receive e-docs, you will need to request your bag tags from our website approximately one month before your sailing. We now include a personalised bag tag within your e-doc for you to use if you wish. Please see the ‘Frequently Asked Questions’ section of our website for full details.

GUEST RELATIONS

Q: What do the ship’s Guest Relations staff do?

A: The Guest Relations Desk is available 24 hours a day. The Desk operates as your source of general information as well as customs and immigration.

EMBARKATION & DISEMBARKATION

Q: How do I check-in for boarding the ship?

A: In order to make your check-in and boarding process as simple as possible, we recommend that you go online at AzamaraClubCruises.com to complete your embarkation forms. Click on ‘Booked’ then ‘Online Check-in’ and submit these details online.

By checking in online for your cruise, you will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. If you complete embarkation forms online, you do not need to complete the Guest Clearance Form within your cruise e-doc. If completing your embarkation forms online is not possible, your embarkation forms will automatically be included with your cruise documents. Please complete these forms before you arrive at the cruise terminal.

In the cruise terminal, simply present your cruise documents at the check-in desk. Once all the necessary forms have been completed, you will receive your Azamara KeyCard. You will then be permitted to board the ship. The Azamara KeyCard is your identification card for re-boarding the ship in the various ports of call, the key to your stateroom and your Charge Card for all your onboard purchases.

Your Stateroom Attendant will deliver your luggage as soon as possible after boarding. We recommend that items such as medicines are packed in your hand luggage.

Q: When can I board the ship?

A: We request that all guests check-in no later than 90 minutes prior to the scheduled sailing time to ensure luggage and security screening. Guests will not be allowed to board after check-in has been closed. Late arriving guests will need to join the cruise at an approved down line port of call. It is your responsibility to arrive on time unless you are transferring to the ship via our transport. If you are not on board at least 90 minutes before the ship’s scheduled sailing time, we shall at that time be entitled to treat your non-arrival as a cancellation by you and as such 100% cancellation charges will be payable and no refund will be made. Please note, for security reasons, you will not be permitted to bring any visitors on board the ship in any port.

Azamara Club Cruises shall not be required to refund any portion of the cruise fare paid by any passenger who fails for any reason to be onboard the ship or transport by the embarkation cut-off time applicable to the specific cruise or the boarding cut-off time applicable at any port of call or destination or point of departure as the case may be, and shall not be responsible for lodging, meals, transportation or other expenses incurred by passenger as a result thereof. Embarkation and disembarkation details are available at AzamaraClubCruises.com. Boarding cut-off times for any port of call or destination or point of departure are as announced on the applicable cruise.

Q: Can I change my stateroom after arrival on board?

A: Subject to availability, you may upgrade to a higher category stateroom after you have checked in. The upgrades, if available, are done and paid for at the Pier Coordinator’s desk. You can pay for the upgrade with either credit card, cash or in traveller’s cheques.

Q: What do I need to do on the last night of the cruise?

A: Pack your bags and place them outside your stateroom door by the time you are advised onboard. Your stateroom attendant will give you luggage tags for each piece of luggage. Please clearly write your name, home address and, where applicable, flight details on each tag. Carry fragile, important and valuable items with you. We recommend that you bring an overnight bag with you for your last night on board.

Q: How should I prepare for disembarkation?

A: Guests must disembark the ship by 08:30hrs on debarkation day. The Cruise Director will give detailed instructions about disembarkation and clearing customs and immigration during the departure talk on the last day of the cruise. We strongly recommend that you attend this important and informative talk. You can also view this talk on your stateroom TV. Azamara Club Cruises has no control over the length of time it may take for immigration and customs clearance. The colour of your luggage tag will determine your departure time from the ship and your luggage collection point.

Q: When should I schedule my flight home?

A: Please consult your Travel Agent on the most appropriate flight times, ensuring you allow sufficient time both prior to embarkation and following disembarkation. You will normally be asked to have disembarked the ship before 08:30 on the disembarkation day. Actual times will be shown within your cruise tickets. Please note that the time a ship sails and the time it arrives back, may be subject to change in advance of the cruise or on the day, so please factor in delays when arranging your own onward journeys.

STATEROOM & SUITE

Q: What about stateroom sizes? What about staterooms that can accommodate three or four guests?

A: Please bear in mind that staterooms, by nature, cannot be compared in size to hotel rooms you may find on shore. Should you wish to know the dimensions of any stateroom, this information can be obtained from your travel agent or your reservation agent if you are booking direct or via our website.

Each ship has a limited number of three and four berth (bed) staterooms. These staterooms are popular with families, or adults travelling in groups of three or four. Three and four berth staterooms will be made up of a combination of lower berths, upper berths, sofa beds or rollaway beds. Please also note that on our bigger ships, we can accommodate four plus guests. Please check with your travel agent, your reservation agent or through our website at the time of booking should you wish to clarify the configuration of any stateroom. Fully occupied staterooms may not also be able to accommodate a baby cot. Please also note that children under the age of 6 years are not permitted to occupy upper berths within any stateroom. Please also note that due to the height of the upper berths, these berths may not be suitable for the elderly and those with physical impairment due to being Pullman style and requiring a short ladder to be climbed. As such we strongly recommend that you consider instead booking an alternative stateroom to accommodate such guests in ground level berths.

Q: What about electrical equipment and carriage of items that may be perceived as dangerous?

A: The onboard voltage is 110/220 AC (maximum 1500 watts) so please take any necessary adapters (N. European and North America adaptors will both work). Hair dryers are provided in all staterooms throughout the Azamara fleet. Please note, if you are bringing any medical equipment with you that requires mains power, please ensure you check the power requirements with our Special Services team in advance of your cruise. Be advised also that for safety reasons Azamara Club Cruises may not permit you to use certain items in your stateroom (see 2.2 below) e.g. travel irons. Please also check with your airline to ascertain the up to date position for the carriage of electrical and other dangerous items. This may vary by airline.

Q: Is the ship wireless?

A: Both Azamara ships have Internet access. Internet access is available in eConnections 24 hours a day until 6:00 am on debarkation day. Wireless Internet access is available around the ship. In order to take advantage of this service, you must bring your own laptop/smartphone/tablet, which must have WiFi capability. Apple’s default browser, Safari, must be at version 3.0 or above to ensure compatibility with the onboard wireless network. Internet minutes can be purchased in various packages, depending on the number of minutes you plan on using while onboard.

Q: What about laundry?

A: Self-service laundry facilities are available onboard both Azamara ships on Deck 7 (midship) free of charge. Additionally, laundry and dry-cleaning services are available on board, and prices vary by garment type.

ONBOARD PURCHASES

Q: What is included in my voyage?

A: The price of the voyage includes ocean transportation, ship accommodation, most meals, our inclusive selection of beers & spirits, most entertainment, as well as gratuities for your stateroom attendants, bar and dining wait staff, selected house wine, port shuttle buses when offered, coffee, tea and selected still bottled water (Evian, San Pellegrino and other speciality water excluded), soda/soft drinks and self-service laundry. The amount of money needed for items of a personal nature, such as shore excursions, enhanced beverage packages, some speciality dining options*, gratuities to non-dining and bar wait staff, etc. will be at your discretion.

* Speciality dining in Azamara Club Cruise’s intimate Prime C steakhouse and the Mediterranean-influenced Aqualina is complimentary for suite guests for the duration of their voyage.

Q: How do I pay for onboard purchases?

A: All items on board ship are priced in U.S. Dollars. All Azamara ships operate on a ‘cashless’ system. Simply validate your Azamara KeyCard account with an acceptable credit card at the cruise check-in desk. Then you can sign all onboard purchases to your account. At the end of your cruise you will receive a completely itemised statement. Guests who pay their Azamara KeyCard account with a credit card issued in a currency other than U.S. Dollars, will be charged in the same local currency that the credit card is issued in.

The transaction value of your spending on board the ship plus the exchange rate to be applied will appear on your itemised statement. We will carry out the currency conversion at the commercial daily rate of exchange provided by a reputable foreign exchange dealer and a currency conversion charge will also apply. Please note that a currency conversion charge is usually made by credit card companies, but it should not be necessary for your credit card company to charge such a fee when your transaction value has already been converted to your local currency by us. Should you wish to opt out of this system and therefore have your credit card charged in U.S. Dollars (with your credit card company applying the rate of exchange and currency conversion charge), please inform our cruise check-in agents at the pier.

Azamara KeyCard accounts may be settled in cash. We cannot accept personal cheques and any currency other than U.S. Dollars. Only U.S. currency is accepted on board Azamara ships. A cash machine is available on all Azamara ships which dispenses U.S. Dollars (USD $5 fee per transaction will be levied for this service), and Euros (€6 fee per transaction) for European sailings. Please consult your onboard Daily Programme for the opening times of the onboard Bank. Ashore, most credit cards are accepted. In addition you should ensure that you have a small denomination of local currency for incidental expenditure ashore. You can, if you wish, cash small amounts of U.S. dollar traveller’s cheques on-board. At the time of printing the following credit cards are accepted on board Azamara ships: Visa, MasterCard, American Express, Discovery and Diners Card. Since American Express Traveller Cheque Cards are prepaid cards, they cannot be used for on board cruise charges, nor are any other pre-paid cards. Please note: we do not accept Maestro/Switch cards as a payment method.

Whilst you are onboard your daily spend will be authorised at the close of business each day. Your card provider, as part of their standard procedures, may retain these authorisations for up to 28 days which are outside of the control of RCL Cruises Ltd. For this reason, you may wish to set up a cash only account or register a credit card rather than a debit card at the start of your sailing. You may also wish to contact your bank at the end of your cruise to assist with any outstanding authorisations. Final settlement of your account will take place at the end of your cruise. If you are travelling on consecutive cruises your bill will be settled at the end of each cruise.

ONBOARD SERVICE CHARGES

Q: What are onboard service charges/gratuities?

A: Onboard service charges for your stateroom attendants, dining room and bar wait staff are included in your voyage fare.

Please note: Spa gratuities are not included in your voyage fare. For your convenience 18% gratuity will be added to your onboard account for Spa services.

CHILDREN & FAMILIES

Q: What about facilities for families?

A: Azamara Club Cruises accepts guests of any age, but discourages families from sailing with children under 18 years of age, as the onboard ambience and experience caters to adults and there are no activities for children or baby-sitting services available.

Please note: we have a medical centre on board which is staffed by a fully qualified doctor; however please note that our doctors are not paediatricians. Guests must therefore bring onboard an adequate supply of specific medications they need for all members of their family.

The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, South American, Australasian and certain other cruises. For any cruise containing 3 or more consecutive days at sea, the minimum age to sail is twelve (12) months. The health and safety of our guests is our number one priority. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.

DINING & DRINKS

Q: When and where can I dine on board?

A: Azamara Club Cruises offers open seating for dining in the main dining room, and therefore, there are no assigned dining times. From sunrise to midnight, Azamara serves a  wide array of cuisine:

RESTAURANT SCHEDULE TIME OF DAY

Breakfast:            8:00 am – 9:30 am              Open Seating

Lunch:                    12:00 pm – 1:30 pm            Open Seating

Dinner:                   6:00 pm – 9:30 pm              Open Seating

Speciality Restaurants

Aqualina and Prime C*: 6:00 pm – 9:30 pm

See ships’ daily newsletter for final times.

* Speciality restaurant seating is available based on space available. Speciality dining is complimentary for our suite guests (Club World Owner’s Suites, Club Ocean Suites and Club Continent Suites). For all other staterooms, a Speciality Dining cover of USD $30.00 per person will be charged to guests’ accounts.

BUFFETS AND SNACKS TIME OF DAY

Windows Café Early Riser      6:30 am – 7:00 am

Buffet Breakfast                       7:00 am – 10:00 am

Late Risers’ Lite Breakfast   10:00 am – 11:00 am

Lunch Buffet                               12:00 pm – 2:30 pm

The Patio                                      11:00 am – 9:30 pm

Afternoon Tea                            3:30 pm – 4:30 pm

Windows Café                            6:00 pm – 9:30 pm

(Alternative Casual Dining)

Times may vary according to arrival times in ports of call.

Q: Can I call Room Service?

A: Yes. It is available 24 hours a day whether you want an extra blanket or a midnight snack. Room service is complimentary, although you may wish to offer a gratuity to room service staff. Full breakfast is available to be served between 6:30 am–10:00 am in guests’ staterooms. Guests should notify their stateroom attendant the night before by filling out the breakfast request form and placing it on the mail clip outside their suite/stateroom door. In addition, suite guests during restaurant luncheon and dinner hours may order room service from the restaurant menu. Ask your butler for the menus of the day.

Q: What about alcoholic drinks?

A: The minimum drinking age for all alcoholic beverages on Azamara Club Cruises ships is twenty-one (21). However on International cruises departing from ports in Europe, Asia, South America and Australasia, where the legal drinking age is typically lower, the minimum drinking age is lowered to eighteen (18). All guests must agree to comply with Azamara’s Guest Conduct policies. The minimum drinking age for all alcoholic beverages on Azamara Club Cruises ships sailing from North America and at our private shoreside resorts such as Labadee and CocoCay and when in US & Canadian ports will remain twenty-one (21). An individual’s age on the date of sailing determines his or her status for the entire cruise holiday. We reserve the right to vary minimum age limits without notice where local laws require or where deemed desirable or necessary. Please note: Due to Spanish regulations, we are not permitted to sell alcohol or cigarettes from the duty free shops on board selected sailings that depart from Barcelona. Restrictions apply and this policy is subject to change without notice. Please note that within the territorial waters of some countries on your itinerary or the embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase. Please note: that some of our cruise itineraries call exclusively upon EU ports of call and for such cruises we are required to charge VAT (value added tax) on certain onboard goods and services depending on the VAT regulations of the home port country or the country of a port of call. Such VAT is charged on goods and services at the point of sale and is subsequently paid over to the country charging the VAT. Non-EU residents may be able to reclaim VAT paid on physical goods when they depart from the EU, normally at the departure airport. Restrictions apply and this policy is subject to change without notice.

You may bring your own favourite spirit, beer or wine for private consumption in your suite or stateroom. If you wish to consume your spirit, beer or wine in any shipboard restaurant, bar or dining venue, each bottle is subject to a corkage fee of $10. Alcohol purchased on board from the Duty Free Gift Shop is not for consumption on board during your cruise, any such alcohol will be stored and delivered to your stateroom on the last night of the cruise.

ONBOARD MEDICAL FACILITIES

Q: What happens if I am ill on board ship?

A: There is a medical centre on board our ships, which is staffed by a fully qualified doctor and a minimum of one nurse. The medical services available and medications kept on board are extremely limited, and guests must bring an adequate supply of any specific medications they need. Our medical facilities are not intended or designed to serve as a clinic for guests. There is a charge for all medical services and adequate travel medical insurance is strongly recommended. Charges must be paid on board ship and claims for reimbursement should be directed to your travel insurers. Charges are based upon U.S. Government Medicare Physician Fee schedules. The medical centre provides complimentary motion sickness tablets if required. We are not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel.

SMOKING

Q: What is your smoking policy?

A: Azamara Journey Azamara Quest and Azamara Pursuit have one designated smoking area. This area is located on the starboard forward section of the Pool Deck. Smoking areas have signs indicating that smoking is permitted there. All other areas of the ships are non-smoking. This includes Public Rooms, Restaurants, Pool Deck, Staterooms and Suites, Verandas, Corridors and Halls. For the comfort of all of our guests, we request strict adherence to this policy, and thank all of our guests for their cooperation.

Please note that the above policy is subject to revision in order to comply with current U.K. and European health legislation, the intention of which when fully implemented is that the smoke-free provisions of The Health Act 2006 will apply to all cruise ships when they are arriving or departing from a U.K. port while within U.K. and European territorial waters. Changes may be introduced where countries that we are sailing to/from enforce their local smoking regulations.

SHORE EXCURSIONS

Q: How do I find out about and book shore excursions?

A: To get the most enjoyment out of your visit to a port of call, our team of travel experts have contracted with independent, reputable local tour operators to offer you curated exceptional new shore excursions.

To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visit our website Azamara.com (click on ‘Shore Excursions’) to view tours available for your sailing and to pre-book your place. These must be booked and pre-paid at least 5 days prior to your sailing date. We strongly recommend that you reserve your place on the AzAmazing Evening provided on our sailings in advance of boarding if you wish to attend. As places are limited we recommend you book early to avoid disappointment Please note however that if you do confirm your place and do not participate in the AzAmazing Evening, you may be liable to pay a cancellation fee. Alternatively you are free to explore and make your own arrangements at each port of call, travel documents permitting.

The staff at the Shore Excursions Desk on board will be happy to provide you with information and book your excursions. The cost will be charged to your Azamara KeyCard account. Please note some excursions are subject to minimum numbers requirements and may be cancelled if these requirements are not met. Proof of certification is required for all scuba tours.

Subject to our Booking Conditions, Azamara Club Cruises is not responsible for any injuries or losses sustained whilst guests are ashore, whether on organised excursions or otherwise. Please also see clause 4.5 and 4.7 of our Booking Conditions.

CONTACTING THE SHIP

Q: Can I be contacted?

A: Friends and family can reach guests on any Azamara ship 24 hours a day via telephone simply by dialling +1 321 953 9001. Callers must pay by credit card (Visa, MasterCard, American Express). There is no charge for waiting or dialling time; charges begin when the caller connects to the ship.

Alternatively, friends and family can e-mail you providing you have an Internet e-mail account. E-mail centres are available on all Azamara ships. Costs will be charged to your Azamara KeyCard account. Please note that mobile phones with international capability will not work whilst a ship is at sea.

CONSECUTIVE CRUISES (EXTENDED VOYAGES)

Q: What about consecutive cruises?

A: Consecutive cruises are cruises taken back to back. For example, a Western Caribbean cruise immediately followed by an Eastern Caribbean cruise. Please note that there may be duplication of onboard programmes, menus and entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities may not be available on changeover day. On the changeover day, it will be necessary for you to disembark the ship in order to comply with customs and immigration. It is also necessary for all back to back cruise guests to re-register their Azamara KeyCard on changeover day for the new sailing this must be done at the pier before you board the ship again for your next cruise. If you have booked the same stateroom for each sailing, you may leave luggage within your stateroom. If you have booked different staterooms for each sailing, you will need to pack your luggage at the end of the first sailing and it will be stored for you until your new stateroom is ready for occupancy.

Please note that, as our ships are not US flagged, in accordance with US legislation, we are not permitted to fulfil bookings of two or more consecutive cruise itineraries whose first itinerary commences in one US port and the second itinerary concludes in a different US port unless such itineraries include a distant foreign port. If you wish to book two consecutive sailings that commence and conclude in different US ports we recommend that rather than booking online you instead contact our reservations department or your travel agent for further advice on such sailings before making a booking. Where we identify that a booking has been made in violation of these requirements we must reserve the right to cancel any such booking(s) and refund to you the price paid.

MISCELLANEOUS

Q: What is Cellular at Sea?

A: We’re pleased to offer an advanced cellular roaming network that allows you to make calls from anywhere in the world using your own mobile phone and number. If your network provider supports them, you may also be able to access GPRS and GSM services such as email, web access, and text messaging. Guests are encouraged to check with their providers prior to sailing, to enable roaming and check rates.

All international roaming charges will be conveniently billed to your home carrier.

Q: Can I join the ship once the cruise is underway at a port of call further along the cruise itinerary?

A: It may be possible for us to arrange for guests to be ‘down lined’. Our staff will need to arrange for security access to be granted for guests to join the ship at a later stage. We must be advised as soon as possible, so we have time to arrange for requests to be authorised. Please note that on some sailings, due to immigration constraints or local legislation, we are unable to arrange down lining for any guests.

Q: What are tenders?

A: A ship tender means that our guests will go to a tender platform, from which you will board smaller boats (holding around 100 people and more) which will bring you to land. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender.

Q: What transfer arrangements will be made at each of port of call to take me to the nearest city?

A: The transfer arrangements vary at each port of call. In some ports of call, there is a complimentary shuttle available. In some ports of call, a shuttle can be provided for a charge. For a list of all transfer arrangements, this information will be provided onboard the ships.

 

BOOKING CONDITIONS

The following Booking Conditions together with our General Information form the basis of your contract. All bookings are subject to these booking conditions. The parties to that contract are yourself and Royal Caribbean Cruises Ltd. of Miami, Florida, the latter doing business as Azamara Club Cruises®. Royal Caribbean Cruises Ltd. accepts legal responsibility for the proper performance of this contract as set out below. In these booking conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’ and ‘ourselves’ means Royal Caribbean Cruises Ltd. trading as Azamara Club Cruises (‘Azamara’ or ‘Azamara Club Cruises’).

Note: If you book an Azamara Club Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (‘travel organiser’) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. The travel organiser’s own booking conditions will apply to your contract. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. Please note, we do not have any liability to you in these circumstances. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions set out below.

  1. Booking your holiday

1.1 How do I make a booking?

To book your chosen holiday, contact your travel agent. Guests who purchase their holiday arrangements via our website need to ensure that all details are correct at the time of booking as amendment or cancellation charges may apply to any components that are requested to be changed at a later date due to any error or omission made by you. If booking through one of our authorised travel agents the first named person on the booking (who must be at least 21 – see clause 4.3) must complete and sign our booking form. This must then be handed to your travel agent to be kept on file. For all bookings created you must pay a deposit of $550 per person (or full payment if booking within 120 days of departure). Your full name as it appears on your passport, as well as your date of birth, must be given at the time of reservation. Please note, you are also able to book a future cruise whilst onboard one of our ships, using our ‘Azamara Passages’ programme. Please visit the Cruise Sales Manager onboard who will be able to assist. Specific terms and conditions apply for Azamara Club Cruises ‘Reserved/Open Passages’ bookings. Please note that any bookings made onboard will be subject to these booking conditions. Your full name as it appears on your passport, as well as your date of birth, must be given at the time of reservation. Please note that any bookings made onboard will be subject to these booking conditions.

Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. Please refer to the terms and conditions of your debit or credit card for details.

1.2 How will my holiday be confirmed?

Providing your chosen holiday is available and we have received your booking form (where applicable) and all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or to your Travel Agent. A binding contract between us only comes into existence when we send out our Confirmation Invoice. A contract will exist at this point, even if we are unable to confirm your flight details at that time. This invoice will show the balance due on your holiday that still has to be paid.

Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise tickets and any other documents from your Travel Agent or us. If any details appear to be incorrect, you must inform your Travel Agent within 7 days of us sending the document to your Travel Agent or you for all documents other than e-tickets and within 5 days for e-tickets.

1.3 What information must I provide to you and why?

From time to time we may be required to pass on to national immigration authorities, airlines and/or possibly other authorised bodies certain personal and other details relating to our guests. You should provide us with specific information at the time of booking your cruise. This information includes certain personal information, passport, emergency contact and insurance details. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. By providing us with the details requested under these Booking Conditions, you consent to the sharing of your personal data with third parties including where necessary the transfer of your personal data outside the European Economic Area for the purpose of fulfilling this holiday contract with you.

If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a direct consequence of any failure by you to provide full and accurate details within the time limits we specified to you.

We strongly recommend you visit our website at Azamara.com and click on ‘Booked’ then ‘Online Check-in’ and submit these details online. Providing this information online and prior to your cruise will significantly speed up your check-in process and can enable you to board the ship sooner and avoid delays and queues at the cruise terminal. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us so that you can complete the online check-in process or where you have booked directly with us to contact us to arrange the transfer of any outstanding payments.

Please note: all guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail.

You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. If you do not have access to the Internet, please see your Travel Agent. They will advise you on how this information can be provided or verified. Our procedures may change and we will inform you of any changes at the time of booking or as soon as possible thereafter. We may need to pass the information you give us at the time of booking or later to the various suppliers who provide the elements which make up your holiday. At the time of printing this brochure the EU airlines we use are also required to pass certain of their passenger data to the U.S. Authorities. It may also be necessary for such data to be passed to other authorities also. This will include at least some of the information you provide to us. If you fail to supply the details requested, both fully and accurately, we are entitled to refuse your booking or, if you fail to provide them at a later date you may not be permitted to board your cruise ship and/or outward and/or return flight. We will not accept any liability in this situation and we will not pay you any compensation or make any refunds. You will be responsible for your onward/return travel arrangements. If failure to have this information results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Please also see our Privacy Statement on page 85.

Passengers arriving in the U.S. will have a digital photograph taken, and have electronic finger prints taken. If you would like further information, please ask at the time of booking or contact the U.S. Embassy.

1.4 When is the balance due?

Please note that we must receive the full balance of the holiday cost not less than 120 days prior to departure. If we have not received all monies due to us in full and on time (including any surcharge where applicable), we shall treat such non-payment as a cancellation by you of your holiday. In this case, you will have to pay cancellation charges as set out below (see clause 1.10).

1.5 What happens to money paid to a travel agent?

Your travel agent is responsible for paying us for your holiday and our liability to provide your holiday is subject to receipt of full payment from your travel agent. If you are unable to complete the online check-in process and print your barcoded Xpress boarding pass, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us to ensure full payment for your booking is received and you can then complete online check-in.

1.6 What does the price include?

All prices are per person in US$ and are based on two people sharing a Club Interior stateroom. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. However, generally cruise prices include the following where applicable: full board accommodation, entertainment* on board ship, gratuities**, bottled still water, sodas, speciality coffees and teas, house wines at lunch and dinner, our inclusive selection of beers & spirits, self-service laundry, port, transfers, as stated in the itinerary; hotel accommodation as stated in the itinerary (room only basis unless otherwise stated), representatives at some overseas arrival airports on standard departure dates; and all relevant taxes excluding those set out below.

Unless otherwise agreed, the price does not include shore excursions and personal expenses (for example, speciality dining options***, enhanced beverage packages, dry cleaning charges, health and beauty treatments, hairdressing, telephone calls, Internet charges etc.); hotel meals onshore (unless otherwise stated); transfers by any method; travel insurance; service charges (Spa only), gratuities ashore; anything else which is not specifically mentioned as being included in the price.

* A charge may be made for some entertainment activities on board.

** Excluding Spa visits

*** Speciality dining in Azamara Club Cruise’s intimate Prime C steak house and the Mediterranean-influenced Aqualina is complimentary for suite guests for the duration of their voyage.

We reserve the right to include a fuel supplement when making a booking. The value of the supplement will be confirmed to you at the time of making a booking with us. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment.

We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. See section 1.9 for further details relating to the limits of any price variation.

1.7 How do I obtain the lowest price per person?

To make sure you get the maximum savings available for your chosen departure and stateroom category, you should book early as prices may change at any time. The price will vary by ship, itinerary, sailing dates and stateroom category. To find out the price for your chosen cruise, sailing date and stateroom category, contact your travel agent.

1.8 What is a ‘Guarantee’ (GTY) booking?

We may (at our discretion) offer you the option of making a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are ‘guaranteed’ the minimum category of stateroom we agree to offer at the time of booking. If you have a specific requirement, are travelling with family or friends you wish to be located near or a specific stateroom location we suggest you do not book a GTY. At times, we may offer promotional GTY offers. Such promotional GTY categories are defined as follows:

W  –   Club Suite

X   –   Club Veranda stateroom

Y   –   Club Oceanview stateroom

Z   –   Club Interior stateroom

AX, AY and AZ are the acccessible versions of the above.

Please note: If you book 2 or more cruises to be taken consecutively (back to back) and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises.

1.9 Will the price change?

We reserve the right to increase or decrease the prices of unsold holidays at any time. The price of your chosen holiday will be confirmed in accordance with clause 1.2.

Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price if transportation costs or dues, taxes or fees payables for such services such as embarkation or disembarkation fees at ports or airports increase or decrease, or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rate which have been used to calculate the cost of your holiday. Price increases or decreases after booking will be passed on by way of a surcharge or refund and we will impose any such variations within 30 days of the sail date of your cruise holiday. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause.

Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 4.5 below.

You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in clause 4.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of the start of your holiday. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. Please note any changes you make to your booking may result in a change in price explained in clause 1.11 below.

1.10 If I have to cancel my cruise holiday, will I receive a refund?

If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact your travel agent and give notice in writing using registered mail or email to ensure safe receipt of the cancellation letter. The holiday will only be cancelled on the date we actually receive the written notice of cancellation. Generally if you cancel you will have to pay the cancellation charges set out below. Amendment charges cannot be refunded in the event of cancellation.

The following cancellations charges will apply calculated by reference to the full booking price of your holiday:

Initial sailing date on or after the 1st January 2018

30 days or less                           100%

60 to 31 days                              75%

90 – 61 days                                 50%

120 – 91 days                              25%

Date of deposit to 121 days $75 per stateroom

Guests who convert their cruise tours to a cruise only booking within 42 days of the start date of the tour segment of the cruise tour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the cruise tour and/or its length. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. These fees are detailed in clause 1.11.

Please refer to clause 1.11 when making a significant amendment within 90 days for sailings departing on or after 1st January 2018, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Therefore a new booking will then be created incorporating any new business rules or terms and conditions applicable at that time.

Please note: The date of departure means the date the arrangements you have booked with us commence. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to your insurance company. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.

1.11 Can I make changes to my booking after it has been confirmed?

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. For guests wishing to make a significant amendment to their booking outside of 120 days from departure, such as changing the ship or sail date, please note that a booking transfer fee is applicable. The transfer fee is $120 per guest which is limited to the first two guests on a booking, therefore any additional guests will not be charged as well.

Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in clause 1.10.

Please note that your booking will be re-priced in-line with the up to date business and price rules and a new confirmation invoice will be issued.

If you request a change within 120 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see clause 1.10). The changed arrangements will then be treated as a new booking.

If you, or any persons travelling with you, are prevented from taking the holiday such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). In this situation, providing we are given not less than 7 days’ notice in writing of your wish to make the change, we will permit the name change. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. a letter from a doctor etc.). Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made.

1.12 Will I need travel insurance?

All guests should ensure that they have appropriate personal travel insurance before departure. This must include as a minimum cover for the cost of cancellation by yourself and the cost of medical treatment and assistance including repatriation in the event of accident or illness. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. We would strongly recommend that you contact your travel agent or an independent insurance broker for details of suitable policies and the coverage included for situations such as industrial action or volcanic ash flight disruption.

  1. Before you leave home

2.1 What about valuable or important items?

Please make sure that all valuable and important items (for example, medicines, jewellery, fragile items, important travel and other documents, video/camera/laptop computer/mobile phone, etc.) are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. Special care must be taken of such items. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. You are also strongly advised to take out appropriate and adequate insurance to protect such items. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see clause 4.8).

So that we may assist as much as possible, you must tell us about the problem as soon as possible. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, are as follows:

Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with.

In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies.

2.2 Are there any prohibited items that I cannot take with me?

You must not pack in any luggage or bring on board any item specified as dangerous or illegal (e.g. guns, knives (ceremonial or other), explosives, drugs, animals, flammable items, etc.). In addition, we/the airline may specify other items which you must not bring with you, and may also refuse to allow you to take on board any item which we/the airline, consider being inappropriate. If we or the Master of the ship have reason to believe that any stateroom may contain any item or substance which should not have been brought on board, the Master or an authorised officer has the right to enter and search the stateroom concerned and seize any such item or substance.

Please ensure that any sharp items, including but not limited to scissors, razor blades, nail clippers, tweezers, combs with metal prongs and knitting needles, are packed in your check-in luggage and not your hand luggage due to airport security measures.

2.3 What should I do if my property is lost, delayed or damaged during my cruise?

This clause applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see clause 2.1) or in relation to air travel, including the process of getting on or off the aircraft (see clause 2.4 below).

It is our guest’s responsibility to remove all of their belongings from their stateroom when they depart their cruise. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Please note that items left behind may be destroyed.

You must tell us about the problem as soon as possible. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows:

Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. Any loss, damage or delay, which is not apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) within 15 days of departure from the ship or the end of your using the service in question. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. In all cases, you must take account of payments received from any airline and/or other supplier in connection with your claim. You must also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies.

2.4 What is my luggage allowance?

Each adult passenger is permitted to bring onboard the ship or check-in only the wearing apparel and personal effects reasonably necessary for the cruise, which includes suitcases, trunks, valises, satchels and suit bags containing toiletries and similar items. For the avoidance of doubt we are not obliged to transport Items such as the tools of trade, household items such as white goods or any other items that are not customary carried by passengers on cruise holidays.

The maximum luggage allowance for guests boarding our ships is 90kg per guest, however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. We strongly recommend that you check with your airline for confirmation of your baggage allowance as in some instances baggage allowance can be limited to as little as 15kg. Please note, we reserve the right to strictly enforce the luggage allowance limitation.

2.5 What are the passport and visa requirements for
my holiday?

All guests onboard Azamara Quest, Azamara Journey and Azamara Pursuit are required to carry a valid passport and have valid visas for travel to each of the destinations on their itinerary where applicable. Guests who do not possess the proper documentation will be prevented from boarding the ship. We regret we cannot accept any liability if you are refused entry onto any flight or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).

For your protection, we recommend that your passport expiration date not occur within 6 months of the voyage termination date and we recommend that you check the applicable passport and visa requirements with the embassies of the countries you will be visiting during your cruise at the time of booking and check the up to date position either yourself or via your travel agent in good time before departure.

US Travel: Please be advised that if you are travelling to the US, unless you are a US national, you will always need a visa unless you are eligible under the visa waiver program. For full details of the visa waiver program, eligibility requirements and to apply visit https://esta.cbp.dhs.gov/esta/.

Please be advised that visas and new passport applications can take several weeks to process so we recommend you check the position and apply early.

It is the sole responsibility of the guest to have all travel documentation with them and available for inspection when required by relevant authorities or transport personnel. These appropriate valid travel documents such as passports, visas, inoculation certificates and family legal documents are required for boarding and re-entry into any country on your ship itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation.

You must ensure that exactly the same name (including initials) appears on your ticket as in your passport. If there is any difference, you may be refused entry onto your flight/cruise. We regret we cannot accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s).

Certain Port Authorities may from time to time ask to see photo identification when you depart the ship during the cruise. We strongly suggest that you take a photocopy of your passport in addition to your passport itself with you on holiday and carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to help with any situation where a passport is lost or stolen.

Important: These requirements should act as a guide only and are subject to change at any time. For updated advice please contact us or your travel agent.

2.6 Are there any formal health requirements?

Please contact your doctor for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. Azamara Club Cruises welcomes pregnant guests but will NOT accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. All pregnant guests are required to bring a doctor’s fit to travel letter with them to the pier, stating the number of weeks pregnant at date of sailing and that they are not a high risk pregnancy. A copy should be sent to Special Services in advance of sailing (see clause 3.4). Please check our website for full details. To ensure a healthy sailing, we request that guests complete a questionnaire at the port before check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person.

  1. On board ship

3.1 What are the dining arrangements?

Open seating in the main dining room means that guests can eat whenever they choose between 6:00pm – 9:30pm. Dining times may vary slightly on port days due to shore excursion departures.

3.2 What about special diets?

Azamara Club Cruises® can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. Note: Kosher meals are pre-packed and are only available for dinner in the main restaurant. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. Please submit your dietary request in writing at least 80 days prior to your sail date giving as much detail as possible as to your particular requirements. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Please ask your Travel Agent for further information.

Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the main restaurant on each ship. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances.

3.3 What about Special Services/Requirements?

We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons.

Please advise us in writing of any special requirements you may have at the time of booking e.g. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. We will also provide with your first Confirmation Invoice a ‘Guest Special Needs’ form (also available on our website) which we ask you to complete and return to us no later than 80 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing.

Where we cannot provide appropriate support or the services as requested we will advise you as soon as possible. The request/information can be emailed to special_needs@azamara.com. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time.

3.4 Can a special request be guaranteed?

Regrettably no. If you have a special request, please give details in writing to your Travel Agent at the time of booking. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so. Not meeting any special request for any legitimate reason will not be a breach of contract. If a special request can only be met at an additional cost, that cost will either be invoiced prior to departure or will be payable locally. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.

Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. Such bookings will be treated as normal bookings subject to the above comments on special requests.

3.5 Shore excursions and activities.

The information contained in our brochure is correct to the best of our knowledge at the time of the brochure going to print. Our brochure descriptions may refer to activities, which are available in the ports you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us and we act as the agent for these operators. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way.

Accordingly, we cannot accept any liability in relation to such activities and the acceptance of liability contained in clause 4.7 of our booking conditions will not apply to them. We cannot guarantee accuracy at all times of information given in relation to such activities or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control.

If you feel that any of the activities mentioned in our brochure, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking.

Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. For details including any cost consequences for making those special arrangements, please email – shorexaccess@rccl.com with details of any special requirements. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type.

  1. Additional information

4.1 What if I am travelling with a group?

Please consult your travel agent for deposit, payment, cancellation and other information. Terms and conditions for those travelling in a group are different to those that apply to individual bookings.

4.2 What about guests with special needs?

You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your Travel Agent in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. Where we cannot provide appropriate support or the services as requested we will advise you as soon as possible. Except as set out below, our ships have selected staterooms designated for guests with physical disabilities. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would like to bring a motorised wheelchair or scooter on board you must contact our Special Services department (see clause 3.4) at time of booking to provide the dimensions as size limitations may apply and we may not be able to accommodate this request. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. We regret we must reserve the right to refuse to allow anyone to travel in accordance with EU Regulation 1177/2010. This includes a refusal in order to meet safety requirements established by international, union or national law or those competent authorities, or where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner. If you think you may require assistance please speak to your travel agent at the time of booking so we can consider any special requirements you may have.

4.3 Are there any age restrictions?

On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a ‘minor’) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21).

For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian.

Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minor’s valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the child’s parents/ legal guardians. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. A letter can be legally affirmed or notarised by a practising lawyer, notary or commissioner for oaths for a fee. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Azamara Club Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above.

Please note: that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). Individual staterooms may only be occupied solely by minors where such staterooms are adjacent (directly opposite or next door) to the stateroom of the parent or Legal Guardian of the minor. On board there are certain facilities where each entry is restricted by age. Persons using the Spa must be over the age of 18. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk.

The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise. The health and safety of our guests is our number one priority. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy.

4.4 What about advanced or delayed sailings and changes in the itinerary?

We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. Itineraries may change from time to time, both before and after your sailing departs. Azamara Club Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Where possible, you will be advised of any significant changes to your confirmed itinerary – see clause 4.5. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. However, we cannot accept any liability in respect of any changes that result from circumstances outside our control (see clause 4.10) or which do not have a significant detrimental effect.

4.5 Can you change or cancel my holiday?

Occasionally, we have to make changes to and correct errors in the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. There may be a requirement to carry out maintenance/building works on your cruise. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible.

Please note that as our ships are not U.S. flagged, in accordance with U.S. legislation, we are not permitted to fulfil bookings of two or more consecutive cruise itineraries whose first itinerary commences in one U.S. port and the second itinerary concludes in a different U.S. port unless such itineraries includes a distant foreign port. If you wish to book two consecutive sailings that commence and conclude in different U.S. ports please contact our reservations department for further advice before making a booking. Where we identify that a booking has been made in violation of these requirements we must reserve the right to cancel any such booking(s) and refund to you the price paid.

If we have to make a significant change or cancel, we
will tell you as soon as possible. If there is time to do so
before departure, we will offer you the choice of the
following options:-

(a)
(for significant changes) accepting the changed arrangements or

(b)
purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other available holidays. You must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper.

(c)
cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

What is a significant change?

A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significant effect on it. Examples of what we consider are significant and minor (defined below) changes are as follows:

Significant change: A change from two days port of calls to two days sailing instead

Minor change: A change from one port of call to another;

A change from one day’s port of call to one days sailing;

A change in timings for any port(s) of call but the ship still calls at all confirmed ports;

A change in order of ports that are visited.

Very rarely, we may be forced by ‘force majeure’ (see clause 4.10) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

4.6 Can you refuse to allow me to travel?

If in our reasonable opinion or the reasonable opinion of the ship’s Master or doctor, you or any member of your party are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others (including by reason of pregnancy, entering their 24th week of pregnancy at any point of the cruise – see clause 2.6) or you or any member of your party behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. In this situation we are entitled without prior notice to refuse to allow you and or any member of your party to travel on any ship and to terminate your cruise holiday at any time. You may then be left at any port or place at which the ship calls without our incurring any liability. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you.

To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise.

The same right to refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel or otherwise behave badly as set out above during any other part of your holiday.

If you have failed to give proper notice of any assistance or needs you require in accordance with clause 4.2 we reserve the right to refuse to allow you to travel. Please also see clause 1.3.

On every Azamara Club Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. To further ensure that you and your fellow guests receive exactly that, we have developed a set of Guest Behaviour Policies; this is available on board. IMPORTANT: A violation of Azamara Club Cruises Guest Behaviour Policies is cause for appropriate corrective action, including confiscation of improper materials or items ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. These policies are subject to change without notice and without liability to Azamara Club Cruises. Azamara Club Cruises is free to adopt additional rules not stated in these policies.

4.7 What is your liability towards guests?

(1)
Subject to clause 4.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2)
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

  • the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
  • the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
  • ‘force majeure’ as defined in clause 4.10 below

Notwithstanding the above, we do not seek to exclude liability for death or personal injury as a result of our negligence.

Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

Please note, we cannot accept responsibility for any services, which do not form part of our contract. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure, and we have not agreed to arrange them. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. For shore excursions, please refer to clause 3.5. Shore excursions do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question.

4.8 What is your limit of liability towards guests?

Where applicable and to the fullest extent permitted by law, we shall rely on the financial limits specified in the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as subsequently supplemented and/or varied by any applicable protocols or legislation from time to time in force including, but not limited to the application of Regulation (EC) No 392/2009 where relevant to applicable sailings (together ‘The Athens Convention’) in relation to your cruise as well as the process of getting on and/or off the ship. Where The Athens Convention applies, for any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we will have to you is in accordance with The Athens Convention. This means that where applicable, subject to such limits not being contrary to applicable law, you will not be entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.

4.9 What happens if I have a complaint?

In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to the address below. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim – see clause 2.1, 2.3, 2.4 and 4.8. We will only accept complaints from the lead name of a booking. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.

4.10 What about circumstances which are outside
your control?

Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss as a result of circumstances which are outside our control (‘force majeure’). When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics, mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control.

4.11 Brochure validity

You must ensure that you are using an up-to-date brochure when you book your holiday. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure.

4.12 What other conditions apply to my holiday?

Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. Some of these conditions may limit or exclude the airline’s or other supplier’s liability to you, often in accordance with International Conventions. Copies will be available from our suppliers.

4.13 Common Interest Groups

From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or speciality holidays such as cookery and dancing courses. These groups may take place on the dates when you are sailing with us. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board.

4.14 Price and brochure accuracy

Azamara Club Cruises’ policies and procedures are constantly evolving. At the time of printing, all those listed in this brochure and pricing supplement were correct. Please note: The information and destinations shown in this brochure or pricing supplement may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure at the time of printing, regrettably errors do occasionally occur. You must therefore ensure that you check all details of your chosen holiday with your travel agent, or with us direct, at the time of booking. We shall notify you and seek your consent prior to confirming your booking of any variation in any published booking terms, including changes to your deposit or cost of travel.

PRIVACY STATEMENT

For the purposes of the applicable data protection legislation, Royal Caribbean Cruises Ltd. doing business as Azamara Club Cruises, is a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, and any dietary restrictions which may disclose your religious beliefs. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. If we need any other personal details, we will inform you before we obtain them from you. You can read our privacy policy at www.azamaraclubcruises.com/int/privacy-policy.

We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). We may also be required, either by law or by applicable third parties (such as Immigration Authorities) to disclose your details for various reasons; for example in the interests of protecting national security.

However, such disclosures will only be made if permitted by applicable law. Such companies, organisations and third parties may be located outside your home country if your holiday is to take place or to involve suppliers outside these countries. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. However, we will use only names and contact details for marketing purposes. Occasionally, we may sell clients’ names and addresses to other companies or organisations that offer goods or services, which we feel, may interest you. If you do not want us to do any and/or all of these things, please let us know as soon as possible.

We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Except where expressly permitted by applicable data protection legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. We have appropriate security measures in place to protect this information.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request. We promise to respond to your request within a reasonable period of receiving your written request and fee. In certain limited circumstances, we are entitled to refuse your request. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately.

CCTV (Closed Circuit Television)

We use CCTV to monitor images on all Azamara Club Cruises ships for the purpose of crime prevention and the safety of our guests. We store these images for a short time in case they are needed by investigative authorities. For further information please contact Azamara Club Cruises.

Company Information

Royal Caribbean Cruises Ltd, doing business as Azamara Club Cruises is a registered company with principal place of business at 1050 Caribbean Way, Miami, Florida, registered Liberia, Company Number C-38863.

The General Information & Booking Conditions apply to both on-line and telephone bookings made from May 2019. The current Azamara Club Cruises brochure contains all available cruise products as of this date and replaces all previous editions whilst the website AzamaraClubCruises.com always contains the most up to cruise products available.

We make every effort to ensure the content contained in our brochures and on our website is accurate. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking

Azamara Journey, Azamara Quest and Azamara Pursuit are trade/service/registered marks of Royal Caribbean Cruises Ltd.

Ships’ registry: Malta

At Azamara Club Cruises, we pride ourselves on the quality of our staff. We are committed to ongoing training, a part of which sometimes involves the recording of telephone calls.

© 2019 Azamara Club Cruises. All Rights Reserved.

** FOR TRAVEL AGENTS ONLY**

CruisingPower

Cruisingpower.com is our easy to use travel agent website.
It is a central source of information for Azamara Club Cruises, which provides you with tools to market and sell cruises with ease and professionalism.

General Information and Booking Conditions | Royal Caribbean Cruises Middle East - RCCL